Onsite IT Support Analyst

The Channel Recruiter; City Of London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Private Healthcare

Pension

25 days holiday rising to 30 over 5年?

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Job summary

The Channel Recruiter is seeking an Onsite Support Analyst to deliver hands-on technical support in Central London. This full-time role requires strong desktop support and a focus on delivering excellent customer service while resolving issues efficiently.

You will work onsite with Windows 10/11, Microsoft 365, Active Directory, Azure AD, Intune, Autopilot and related technologies, supporting end users and maintaining asset records.

Qualifications

• Experience in IT Support, Deskside Support or Onsite Support roles.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, Intune and Autopilot.
• Experience managing tickets and working to SLAs with excellent troubleshooting and customer service skills.

Responsibilities

• Provide onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
• Diagnose and resolve hardware, software and connectivity issues.
• Manage incidents and service requests through to resolution in line with SLAs and KPIs.
• Support Microsoft 365, Windows 10/11, Active Directory, Azure AD, Intune and Autopilot environments.
• Escalate complex incidents and work with wider technical teams.

Skills

Deskside Support

IT Support

Customer Service

Troubleshooting

Technical Communication

Tools

Windows 10/11

Microsoft 365

Active Directory

Azure AD

Intune

Autopilot

ServiceNow

Job description

Job title: Onsite Support Analyst

Location: Central London

Full time

Salary: £Competitive

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more

Are you an experienced IT Support professional looking for a flexible, part-time opportunity?

We're recruiting for an Onsite Support Analyst to provide hands‑on technical support in Central London. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.

What You'll Be Doing:

• Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
• Diagnosing and resolving hardware, software and connectivity issues.
• Managing incidents and service requests through to resolution in line with SLAs and KPIs.
• Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
• Escalating complex incidents where required and working closely with wider technical teams.
• Maintaining asset records, support documentation and knowledge base articles.
• Supporting meeting room technology, collaboration tools and AV equipment.
• Delivering an outstanding customer experience and acting as a trusted onsite IT contact.

What We're Looking For

Essential

• Experience in an IT Support, Deskside Support or Onsite Support role.
• Knowledge of:
  • Windows 10 & 11
  • Microsoft 365
  • Active Directory
  • Azure AD
  • Intune & Autopilot
  • ServiceNow or similar ticketing tools
• Experience managing support tickets and working to SLAs.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to obtain BPSS and Enhanced DBS clearance.

Desirable

• ITIL knowledge or certification.
• Microsoft certifications.
• Experience supporting Microsoft Surface Hub and AV technologies.
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.