Onsite Engineer

CDW UK; Carmarthen; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Company Car/Allowance

Full training provided

Job summary

A leading IT services provider is seeking an IT Support Technician for their Carmarthen location. This role involves providing on-site technical support, managing Microsoft Server OS tasks, and troubleshooting Windows operating systems. Candidates should possess basic IT knowledge and strong communication skills. The position offers full training and is ideal for those looking to advance their IT career.

Qualifications

• Previous experience in IT support, field services, or service desk roles is desirable.
• Capable of prioritising support tickets and managing workload efficiently.

Responsibilities

• Provide on-site technical support at the Carmarthen site.
• Deliver support across Windows 10/11 operating systems.
• Manage Microsoft Server OS tasks such as DHCP, DNS, ADDS.
• Conduct data management activities, including archiving data to tape.
• Update administrative records and ticketing systems accurately.

Skills

Basic to intermediate IT knowledge

Good understanding of core technologies: Windows OS, Windows Server, Networking

Strong communication skills – both written and verbal

Ability to work independently and collaboratively within a team

Familiarity with break/fix processes and hardware troubleshooting

Job description

Location: Carmarthen, Wales site (4–5 days per week at customer site), with occasional travel to other sites

Employment Type: 12 month FTC

Overview

We are seeking a motivated and adaptable IT Support Technician to join our team, primarily based at our Devon site. This role involves providing technical support to a specialist customer base and contributing to the smooth running of IT operations across multiple locations.

Key Responsibilities

• Provide on‑site technical support at the Carmarthen site 4–5 days per week.
• Travel occasionally to other sites to assist colleagues with project work, annual leave cover, and other support needs.
• Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.
• Offer software support and limited hardware support, including break/fix and fault finding.
• Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.
• Conduct data management activities, including archiving data to tape via tape library systems.
• Perform BAU (Business As Usual) tasks:
  • Antivirus monitoring
  • Storage and capacity management
  • Physical hardware health checks
• Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).
• Update administrative records and ticketing systems accurately and promptly.
• Follow written work instructions (SOPs) to complete tasks effectively.
• Create documentation for key processes for internal and customer use.

Skills & Experience

• Basic to intermediate IT knowledge, with a willingness to learn and develop in non‑standard environments.
• Previous experience in IT support, field services, or service desk roles is desirable.
• Good understanding of core technologies: Windows OS, Windows Server, Networking.
• Strong communication skills – both written and verbal.
• Ability to work independently and collaboratively within a team.
• Capable of prioritising support tickets and managing workload efficiently.
• Familiarity with break/fix processes and hardware troubleshooting.

Training & Development

• Full training will be provided, including step‑by‑step guidance to ensure competence in all areas of the role. This is an excellent opportunity for someone looking to grow their IT career in a supportive and dynamic environment.

Core Requirements

• Post is subject to obtaining full security clearance (SC/NPPV).
• Full UK driving licensing, requirement to travel to sites. (Company Car/Allowance Provided).
• Willingness to learn new procedures and ways of working.
• Is based/living within an hour of Carmarthen.

Seniority level

Associate

Employment type

Contract

Job function

IT Services and IT Consulting