Senior IT Support Technician

Yolk Recruitment Ltd; Forest of Dean; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Employee Assistance Programme

Company Pension

Cycle to Work Scheme

Job summary

Yolk Recruitment Ltd in Lydney is seeking a Senior IT Support Technician to join its on-site team. This hands-on role acts as the escalation point for complex IT issues, supporting stability and improvements of local IT services across endpoints and infrastructure.

You'll work with Windows environments, Active Directory, Exchange and security controls, mentor junior staff, and lead site IT projects. A full driving licence is required.

Qualifications

• 5-7+ years hands-on IT support experience, enterprise/manufacturing context preferred.
• Experience with Windows environments, AD/Exchange, identity management.

Responsibilities

• Act as senior escalation point for complex on-site IT incidents.
• Own high-impact issues from diagnosis to root cause and permanent fix.
• Support on-site infrastructure, end-user computing, and manufacturing-adjacent systems.

Skills

Windows OS

Microsoft Office

Active Directory / Exchange

Endpoint management

ITSM

Incident/change management

Root-cause analysis

On-site infrastructure

Job description

Senior IT Support Technician

Location: Lydney
Working pattern: On-site
Salary: Up to £50000 DOE

Yolk Recruitment is recruiting for a Senior IT Support Technician to join an organisation based in Lydney.

This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services. You'll work across end-user computing, infrastructure and manufacturing-adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams.

What you'll be doing

• Acting as the senior technical escalation point for complex and critical on-site IT incidents.
• Taking ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action.
• Supporting on-site infrastructure, end-user computing and manufacturing-adjacent systems.
• Working across Windows environments, endpoint management, Active Directory, Exchange and identity management.
• Supporting endpoint configuration, patching, system hardening and security controls.
• Leading site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives.
• Supporting incident, problem and change management within an ITIL-aligned environment.
• Monitoring recurring issues and service performance to help reduce incidents and downtime.
• Supporting hardware standards and asset lifecycle management.
• Working with global IT teams, vendors and third parties on technical solutions.
• Providing technical guidance and mentoring to Level 1 and Level 2 colleagues.

What we're looking for

You'll typically have 5-7+ years' hands-on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating.

You'll need experience across:

• Windows operating systems and enterprise endpoint management
• Microsoft Office
• Active Directory, Exchange and identity management
• Endpoint configuration and patching
• System hardening and security controls
• ITSM platforms
• Incident, problem and change management
• Root-cause analysis and technical problem-solving
• Supporting on-site infrastructure and end-user technology

Experience mentoring other IT professionals would also be valuable.

A full driving licence and car is required for this role.

Benefits

• Employee Assistance Programme
• Company Pension
• Cycle to Work Scheme

Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!