Senior IT Support Technician

Yolk Recruitment Ltd; Gloucester; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Employee Assistance Programme

Company Pension

Cycle to Work Scheme

Job summary

Yolk Recruitment Ltd invites applications for a Senior IT Support Technician based in Lydney. This hands-on senior role acts as the escalation point for complex on-site IT issues while supporting stability and continuous improvement of IT services across end-user computing, infrastructure and manufacturing-adjacent systems.

You will collaborate with IT, engineering, security and manufacturing teams, mentoring junior colleagues and leading site-level IT projects.

Qualifications

• 5–7+ years of hands-on IT support experience, ideally in an enterprise or manufacturing environment.
• Experience with Windows OS, AD/Exchange, and identity management.
• Strong problem-solving and incident/change management skills.

Responsibilities

• Act as the senior technical escalation point for complex on-site IT incidents.
• Lead root-cause analysis and implement permanent corrective actions.
• Support on-site infrastructure, endpoints and manufacturing-adjacent systems.
• Work across Windows environments, AD/Exchange and identity management.
• Mentor Level 1/2 staff and collaborate with IT, engineering and security teams.
• Manage ITSM processes and monitor service performance to reduce downtime.
• Lead site IT projects including infrastructure upgrades and refreshes.

Skills

Windows

Office

AD/Exchange

Endpoint config

Security hardening

ITSM

Incident management

Root-cause analysis

On-site infra

Job description

Senior IT Support Technician

Location: Lydney
Working pattern: On-site
Salary: Up to £50000 DOE

Yolk Recruitment is recruiting for a Senior IT Support Technician to join an organisation based in Lydney.

This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services. You'll work across end-user computing, infrastructure and manufacturing-adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams.

What you'll be doing

• Acting as the senior technical escalation point for complex and critical on-site IT incidents.
• Taking ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action.
• Supporting on-site infrastructure, end-user computing and manufacturing-adjacent systems.
• Working across Windows environments, endpoint management, Active Directory, Exchange and identity management.
• Supporting endpoint configuration, patching, system hardening and security controls.
• Leading site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives.
• Supporting incident, problem and change management within an ITIL-aligned environment.
• Monitoring recurring issues and service performance to help reduce incidents and downtime.
• Supporting hardware standards and asset lifecycle management.
• Working with global IT teams, vendors and third parties on technical solutions.
• Providing technical guidance and mentoring to Level 1 and Level 2 colleagues.

What we're looking for

You’ll typically have 5-7+ years’ hands‑on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating.

You’ll need experience across:

• Windows operating systems and enterprise endpoint management
• Microsoft Office
• Active Directory, Exchange and identity management
• Endpoint configuration and patching
• System hardening and security controls
• ITSM platforms
• Incident, problem and change management
• Root-cause analysis and technical problem-solving
• Supporting on‑site infrastructure and end‑user technology

Experience mentoring other IT professionals would also be valuable.

A full driving licence and car is required for this role.

Benefits

• Employee Assistance Programme
• Company Pension
• Cycle to Work Scheme