It Support Technician

Ion recruitment; Guildford; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Private health & dental insurance

Pension matched up to 10%

Annual employee medical

Cycle to Work salary sacrifice

Training & development opportunities

Relocation assistance where applicable

Annual leave allowance

Job summary

Ion recruitment is recruiting an IT Support Engineer for a growing engineering software company with UK headquarters in Guildford. You will deliver 1st and 2nd line support, resolve incidents, and contribute to keeping systems running smoothly in a hands-on, supportive environment.

Based in Guildford with some travel, the role offers a permanent, office-based position with a competitive £32,000–£40,000 salary, private health and dental options, pension benefits, and opportunities for training

Qualifications

• Relevant IT qualification (CompTIA A+ or equivalent).
• Strong Windows 10/11 support and administration experience.
• Hands-on hardware lifecycle experience (provisioning, deployment, maintenance).
• Basic networking knowledge and exposure to Active Directory / DNS / DHCP.
• Understanding of cybersecurity best practices and familiarity with ITIL.
• Excellent communication skills and a proactive, user-focused approach.

Responsibilities

• Provide timely 1st & 2nd line support for incidents and service requests
• Troubleshoot common issues (Active Directory, password resets, MFA, software installs, basic hardware)
• Set up, configure and deploy new hardware and software
• Manage IT hardware assets and produce inventory reports
• Carry out regular maintenance and elevate complex issues
• Maintain clear documentation and help improve processes

Skills

Active Directory

Windows 10/11

Hardware lifecycle

Networking basics

Cybersecurity basics

ITIL

Communication

Education

CompTIA A+

Tools

Microsoft 365

VMware

Exchange

Cisco Meraki

Sophos

Job description

IT Support Engineer

Guildford, Surrey | Permanent | Office-based (some travel)

Salary: £32000 – £40,000) + excellent benefits

A growing specialist engineering software company with a newly established UK headquarters in Guildford is looking for a hands-on IT Support Engineer to join its expanding team.

You’ll deliver 1st and 2nd line support, keep the business running smoothly, and develop your skills in a supportive environment at an exciting stage of growth.

What you’ll do

• Provide timely 1st & 2nd line support for incidents and service requests
• Troubleshoot common issues (Active Directory, password resets, MFA, software installs, basic hardware)
• Set up, configure and deploy new hardware and software
• Manage IT hardware assets and produce inventory reports
• Carry out regular maintenance and elevate complex issues
• Maintain clear documentation and help improve processes

Some local travel is required — a full UK driving licence is essential.

What we’re looking for

• Relevant IT qualification (CompTIA A+ or equivalent)
• Strong Windows 10/11 support and administration experience
• Hands-on hardware lifecycle experience (provisioning, deployment, maintenance)
• Basic networking knowledge and exposure to Active Directory / DNS / DHCP
• Understanding of cybersecurity best practices and familiarity with ITIL
• Excellent communication skills and a proactive, user-focused approach

Desirable: Microsoft 365 / ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux.

The package

• Competitive salary (state the range)
• trruly outstandint annual leave allowance
• Optional private health & dental insurance
• Pension matched up to 10%
• Salary sacrifice schemes (including Cycle to Work)
• Annual employee medical
• Training & development opportunities
• Relocation assistance where applicable

This is a genuine opportunity to join a growing, technically interesting company and make a real impact as the UK team expands