Senior IT Support Engineer

Sadler Recruitment; Caerphilly; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Engineer to provide expert-level support and lead complex technical solutions. This role involves delivering outstanding 3rd line support, managing escalations, and optimizing enterprise environments, including Windows, MacOS, and cloud solutions. The ideal candidate will possess strong technical leadership skills and experience with Microsoft technologies, ensuring high standards in incident and problem management. Join a forward-thinking company that values innovation and offers a hybrid working arrangement, competitive remuneration, and a supportive work environment focused on employee wellbeing.

Benefits

25 days holiday entitlement

Holiday Purchase Scheme

CSR Volunteer Day

2 days for personal wellbeing

Pension scheme

Electric Vehicle salary sacrifice scheme

Death in Service x4 basic salary

Partially subsidised Private Medical Insurance

Salary sacrifice charity donation scheme

Optional WFH days

Qualifications

• Expert-level support and management of escalations in IT environments.
• Experience with enterprise end-user computer environments and cloud solutions.

Responsibilities

• Deliver outstanding 3rd line support while adhering to ITIL standards.
• Lead technical solutions and manage major incidents effectively.

Skills

3rd line technical support

Incident Management

Problem Management

Change Management

Service Request Management

Windows 10/11

Microsoft 365

Intune

PowerShell scripting

ITIL v3/4 Foundation

Education

ITIL Certification

Tools

Microsoft Hyper V

Microsoft Windows Server

Azure

AWS

Sophos

Cisco

Fortinet

PF Sense

3rd party patching tools

Job description

With 30 years of experience and expertise in providing innovative products and services, our client is a leading ICT supplier to many private and public sector companies. Our client offers IT Managed Services and Solution Design to complement several other products.

As the Senior IT Support Engineer, you will provide expert-level support, manage escalations, and lead complex technical solutions.

Responsibilities

• Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
• Working as a technical lead on major incidents, problem management and root cause analysis.
• Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools.
• Managing and supporting Microsoft 365, Intune, Active Directory and Group Deploying and managing endpoint security solutions, patching and compliance policies.
• Providing technical leadership to Level 1 and Level 2 engineers.
• Maintain and update IT documentation.

Experience

The successful candidate will have management and implementation experience of:

• Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune configuration policies and Sentinel.
• Server technologies: Virtualisation, Microsoft Hyper V, Microsoft Windows Server 2012 through to 2022.
• Public Cloud Solutions: Azure or AWS solution implementations, migration and support.
• Firewalls: Sophos, Cisco, Fortinet and PF Sense.
• Hands-on expertise in PowerShell scripting.
• Back up solutions and AV technologies.
• Experience with device management solutions.
• ITIL v3/4 Foundation.
• UC Technologies.
• Database systems.
• Use of 3rd party patching tools.

Remuneration

• 25 days holiday entitlement rising to 28 days after 5 plus years of service.
• Holiday Purchase Scheme.
• A company supported CSR Volunteer Day.
• 2 days for personal wellbeing.
• Pension including the option to join Salary Sacrifice/Exchange for Pension scheme (SXP).
• Electric Vehicle salary sacrifice scheme.
• Death in Service x4 basic salary.
• Private Medical Insurance is available, partially subsidised.
• Salary sacrifice charity donation scheme.
• Hybrid working arrangement Mon & Fri optional WFH days.

For immediate consideration please send your CV in today.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Computers and Electronics Manufacturing