Senior IT Support Technician

Circle Group; Bracknell; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A dynamic IT Managed Services Provider in Bracknell is seeking a Senior IT Support Technician to deliver stellar IT support and consultancy. This hybrid role involves 2nd line support for Windows Server, Active Directory, and more, alongside project work like SharePoint migrations. The ideal candidate will excel in troubleshooting and providing excellent customer service. Join a supportive team and develop your technical skills in a collaborative environment.

Qualifications

• Experience with Windows Server (on-prem & Azure).
• Familiarity with Microsoft 365 Admin Centre.
• Strong problem-solving skills.

Responsibilities

• Provide 2nd line support across various IT platforms.
• Troubleshoot and resolve hardware/software issues.
• Assist in project work such as migrations.

Skills

Windows Server

Active Directory

Microsoft 365

Troubleshooting

Customer Service

Tools

ConnectWise Manage

Hyper-V

Job description

Senior IT Support Technician - MSP
Location: Bracknell (Hybrid - 3 DAYS WFH)
Salary: £32K-£35K DOE

A growing and dynamic IT Managed Services Provider supporting 60+ clients is looking for a Senior IT Support Technician to join their expanding team. This is a great opportunity to work in a collaborative environment where your technical skills will be valued and developed.

Working closely with the technical team to deliver excellent IT support and consultancy services, this Senior IT Support Technician role involves a mix of remote and onsite support and project work.

Key Roles & Responsibilities:

• Provide 2nd line support across Windows Server (on-prem & Azure), Active Directory, Group Policy, DNS, and RDS
• Troubleshoot Windows desktop issues and Microsoft 365 Admin Centre (Exchange, SharePoint, Teams, Teams Voice)
• Support and configure Hyper‑V
• Assist on project work (e.g. SharePoint migrations, email migrations, Cyber Essentials+ for clients)
• Perform hardware diagnostics, repairs, and installations
• Use service desk tools (ConnectWise Manage) to manage tickets and SLAs
• Assist with workstation setups and fault diagnosis (hardware/software)
• Deliver excellent customer service via phone, email, and on‑site