Senior IT Support Specialist — Hybrid London

FATMAP; City Of London; Hybrid; GBP 58,000 - 62,000; Full time

Job summary

A leading technology company in London is seeking a Senior IT Support Specialist to ensure a smooth technology experience for employees. You will be responsible for onboarding new hires, troubleshooting technical issues, and maintaining documentation. The ideal candidate has over 5 years of IT support experience, particularly with SaaS tools. This role offers a flexible hybrid work schedule with a salary range of £58,000 - £62,000.

Qualifications

• 5+ years of experience in IT support or systems administration.
• 3+ years of experience with SaaS tools.
• Experience troubleshooting hardware and software issues.

Responsibilities

• Support onboarding and offboarding processes.
• Troubleshoot hardware and software issues.
• Log support activities in ticketing system.

Skills

Troubleshooting skills

Google Workspace

Slack

Okta

JAMF

Communication skills

Tools

Zendesk

Jira Service Management

Job description

A leading technology company in London is seeking a Senior IT Support Specialist to ensure a smooth technology experience for employees. You will be responsible for onboarding new hires, troubleshooting technical issues, and maintaining documentation. The ideal candidate has over 5 years of IT support experience, particularly with SaaS tools. This role offers a flexible hybrid work schedule with a salary range of £58,000 - £62,000.