Senior IT Support Engineer

Yolk Recruitment Ltd; Lydney; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Employee Assistance Programme

Company Pension

Cycle to Work Scheme

Job summary

Yolk Recruitment Ltd is seeking a Senior IT Support Technician to join an organisation based in Lydney. The role involves acting as the escalation point for complex IT issues and supporting on-site IT services across end-user computing, infrastructure and manufacturing-adjacent systems.

You will work with Windows environments, Active Directory, Exchange, identity management and ITIL-aligned incident/problem/change management. A full driving licence is required.

Qualifications

• 5–7+ years of hands-on IT support experience in an enterprise or manufacturing environment.
• Experience across Windows operating systems and enterprise endpoint management.
• Strong knowledge of Active Directory, Exchange and identity management.
• Experience with ITSM platforms and incident, problem and change management.
• Ability to diagnose root causes and drive corrective actions.
• On-site infrastructure and end-user technology support experience.
• Valid driving licence and willingness to travel as required.

Responsibilities

• Act as senior escalation point for complex on-site IT incidents.
• Own high-impact issues from diagnosis to root-cause and fix.
• Support on-site infrastructure, end-user computing and manufacturing-adjacent systems.
• Work across Windows environments, endpoint management, AD, Exchange and identity mgmt.
• Support patching, system hardening and security controls.
• Lead site-level IT projects including upgrades and improvements.
• Participate in ITIL-aligned incident, problem and change management.
• Monitor recurring issues and service performance to reduce downtime.
• Support hardware standards and asset lifecycle management.
• Collaborate with global IT teams, vendors and third parties.
• Provide mentoring to Level 1 and Level 2 colleagues.

Skills

Windows OS

Endpoint management

Active Directory

Exchange

Identity management

Endpoint configuration

System hardening

ITSM

Incident management

Problem management

Change management

Root-cause analysis

Mentoring

On-site infrastructure

Job description

Yolk Recruitment is recruiting for a Senior IT Support Technician to join an organisation based in Lydney.

This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services.

You’ll work across end-user computing, infrastructure and manufacturing-adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams.

What you’ll be doing

• Acting as the senior technical escalation point for complex and critical on-site IT incidents.
• Taking ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action.
• Supporting on-site infrastructure, end-user computing and manufacturing-adjacent systems.
• Working across Windows environments, endpoint management, Active Directory, Exchange and identity management.
• Supporting endpoint configuration, patching, system hardening and security controls.
• Leading site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives.
• Supporting incident, problem and change management within an ITIL-aligned environment.
• Monitoring recurring issues and service performance to help reduce incidents and downtime.
• Supporting hardware standards and asset lifecycle management.
• Working with global IT teams, vendors and third parties on technical solutions.
• Providing technical guidance and mentoring to Level 1 and Level 2 colleagues.

What we’re looking for

You’ll typically have 5-7+ years’ hands-on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating.

You’ll need experience across:

• Windows operating systems and enterprise endpoint management
• Microsoft Office
• Active Directory, Exchange and identity management
• Endpoint configuration and patching
• System hardening and security controls
• ITSM platforms
• Incident, problem and change management
• Root-cause analysis and technical problem-solving
• Supporting on-site infrastructure and end-user technology

A full driving licence and car is required for this role.

• Employee Assistance Programme
• Company Pension
• Cycle to Work Scheme

Note: We do our best to respond to every application, but due to volume, we can’t always guarantee it. If you haven’t heard back within 7 days, unfortunately, you haven’t been successful this time. Keep an eye on our site for new opportunities!