Senior IT Technician

TipTopJob; Barnsley; On-site; GBP 38,000 - 42,000; Full time

Job summary

TipTopJob is seeking an experienced Senior IT Technician based in Barnsley with travel to customer sites. You will provide 2nd/3rd line support and lead infrastructure projects across Microsoft 365, Azure, Windows Server and Hyper‑V environments.

You will diagnose complex incidents, mentor junior engineers, and deliver end-to-end project work at customer sites, ensuring high service quality and strong customer relationships.

Qualifications

• Experience in MSP or customer-facing IT support.
• Strong knowledge of Microsoft 365, Azure, and Windows Server.
• Networking, firewalls, backup, and disaster recovery experience.
• Excellent troubleshooting, communication, and organisational skills.
• Full UK driving licence.

Responsibilities

• Provide 2nd and 3rd line technical support via phone, remote access, email, and tickets.
• Escalate and diagnose complex IT incidents; act as escalation point for junior staff.
• Plan and deliver customer infrastructure projects end-to-end from scoping to handover.
• Install and support Microsoft 365, Azure, Windows Server, Hyper‑V environments; manage networking, firewalls, backup and cyber security.
• Conduct site surveys, migrations, upgrades, and technical assessments.
• Build strong customer relationships and act as trusted technical advisor.
• Mentor junior engineers and apprentices and promote best practices.

Skills

Customer-focused

MS 365 & Azure knowledge

Networking basics

Troubleshooting

Driving licence

Tools

Microsoft 365

Azure

Windows Server

Hyper-V

Job description

Barnsley Based (with travel to customer sites) Full:Time, Permanent 37.5 hrs/week , A GBP 38,000 : A GBP 42,000 pa depending on experience

About The Role

Our client is looking for an experienced, customer:focused Senior IT Technician to join their team. This is a varied role that blends advanced service desk support with hands:on project delivery : youll be the escalation point for complex technical issues while also planning and delivering infrastructure projects, system deployments, and technology upgrades directly at customer sites.

If you thrive on solving tricky problems, enjoy building genuine relationships with customers, and want a role where no two days look the same, wed love to hear from you.

What Youll Be Doing

• Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systems
• Diagnosing and resolving complex IT incidents, acting as the go:to escalation point for 1st line technicians and apprentices
• Planning and delivering customer infrastructure projects end:to:end : from initial scoping through to handover
• Installing and supporting Microsoft 365, Azure, Windows Server, and Hyper:V environments, plus networking, firewalls, Wi:Fi, backup, and cyber security solutions
• Carrying out site surveys, migrations, upgrades, and technical assessments
• Building strong customer relationships and acting as a trusted technical advisor
• Mentoring junior engineers and apprentices, and championing best practice across the team

What Were Looking For

• Extensive experience in an MSP or customer:facing IT support environment
• Strong working knowledge of Microsoft 365, Azure, and Windows Server
• Solid experience with networking, firewalls, backup, and disaster recovery
• Excellent troubleshooting, communication, and organisational skills
• A full UK driving licence

Nice to Have

• Microsoft certifications
• Experience with Watchguard, HP, Threatlocker or Huntress
• ITIL Foundation certification
• Familiarity with ConnectWise Manage / Asio

You Are

• Customer:focused, highly organised, and comfortable juggling multiple priorities without losing sight of the details.
• You take pride in doing things properly : from ticket notes to project documentation : and you enjoy sharing what you know with less experienced colleagues.

INDLS

You may be contacted directly by the employer should they wish to progress your application.