Senior IT Support Technician

Yolk Recruitment Ltd; Lydney; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Employee Assistance Programme

Company Pension

Cycle to Work Scheme

Job summary

Yolk Recruitment Ltd. is seeking a Senior IT Support Technician in Lydney.

This on-site role involves hands-on IT support across end-user computing, infrastructure and manufacturing-adjacent systems, acting as the escalation point for complex incidents. You will work with Windows environments, Active Directory, Exchange and identity management, supporting endpoint configuration, patching, hardening and security controls.

Qualifications

• 5-7+ years hands-on IT support experience.
• Enterprise or manufacturing environment experience.
• Experience across Windows OS and enterprise endpoint management.
• Experience with Active Directory, Exchange and identity management.
• Experience with ITSM platforms.
• Incident, problem and change management experience.
• Strong root-cause analysis and problem-solving skills.
• Mentoring IT professionals is valuable.
• Full driving licence and car is required.

Responsibilities

• Act as the senior escalation point for complex and critical on-site IT incidents.
• Take ownership of high-impact issues from diagnosis to root-cause analysis and permanent corrective action.
• Support on-site infrastructure, end-user computing and manufacturing-adjacent systems.
• Work across Windows environments, endpoint management, Active Directory, Exchange and identity management.
• Support endpoint configuration, patching, system hardening and security controls.
• Lead site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives.
• Support incident, problem and change management within an ITIL-aligned environment.
• Monitor recurring issues and service performance to help reduce incidents and downtime.
• Support hardware standards and asset lifecycle management.
• Work with global IT teams, vendors and third parties on technical solutions.
• Provide technical guidance and mentoring to Level 1 and Level 2 colleagues.

Skills

IT support

Windows OS

Active Directory

Exchange

Endpoint management

ITIL processes

Root cause analysis

Incident management

Security controls

Vendor management

Mentoring

Job description

Senior IT Support Technician

Location: Lydney

Working pattern: On-site

Salary: Up to £50000 DOE

Yolk Recruitment is recruiting for a Senior IT Support Technician to join an organisation based in Lydney.

This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services. You'll work across end-user computing, infrastructure and manufacturing-adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams.

What you’ll be doing

• Acting as the senior technical escalation point for complex and critical on-site IT incidents.
• Taking ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action.
• Supporting on-site infrastructure, end-user computing and manufacturing-adjacent systems.
• Working across Windows environments, endpoint management, Active Directory, Exchange and identity management.
• Supporting endpoint configuration, patching, system hardening and security controls.
• Leading site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives.
• Supporting incident, problem and change management within an ITIL-aligned environment.
• Monitoring recurring issues and service performance to help reduce incidents and downtime.
• Supporting hardware standards and asset lifecycle management.
• Working with global IT teams, vendors and third parties on technical solutions.
• Providing technical guidance and mentoring to Level 1 and Level 2 colleagues.

What we’re looking for

You’ll typically have 5-7+ years' hands-on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating.

You’ll need experience across:

• Windows operating systems and enterprise endpoint management
• Microsoft Office
• Active Directory, Exchange and identity management
• Endpoint configuration and patching
• System hardening and security controls
• ITSM platforms
• Incident, problem and change management
• Root-cause analysis and technical problem-solving
• Supporting on-site infrastructure and end-user technology

Experience mentoring other IT professionals would also be valuable.

A full driving licence and car is required for this role.

Benefits

• Employee Assistance Programme
• Company Pension
• Cycle to Work Scheme