Senior IT Engineer - Sheffield

Nextech; Sheffield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading managed service provider in Sheffield is looking for a skilled Senior IT Engineer to join its team. The successful candidate will provide top-tier technical support and assist in implementing IT systems while collaborating with various support teams. Applicants should have proven experience in 2nd/3rd line support roles and strong knowledge of both Windows and Mac operating systems. The position offers a competitive salary in a dynamic working environment.

Qualifications

• Experience in providing 3rd line technical support.
• Ability to liaise effectively with team members.
• Strong problem-solving skills.

Responsibilities

• Provide 3rd Line Technical Support and act as an escalation point.
• Assist with implementation and maintenance of IT systems.
• Liaise with support teams for issue resolution.
• Plan and lead IT Projects.

Skills

2nd / 3rd line support experience

Windows OS knowledge

Mac OS knowledge

Job description

Join Our Team as a Senior IT Engineer in Sheffield!

Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated Senior IT Engineer to join our company.

Position : Senior IT Engineer

Location : Sheffield

Type : Permanent

Salary : £35,000 - £50,000

About Us :

We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team and help us maintain our high standards of service in our own Internal IT function.

Key Responsibilities :

• Provide 3rd Line Technical Support, act as an escalation point for 1st and 2nd Line Teams
• Assist with the implementation and maintenance of IT systems.
• Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues.
• Act as a key member of the team in planning, delivering and leading on IT Projects.

What We're Looking For :

• Proven experience in a 2nd / 3rd line support role

Strong knowledge of Windows and Mac op...