Senior IT Engineer – MSP, On-Site Support & Security

Emplyfy; Wokingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy, an established UK MSP, is seeking an IT Engineer to join a fast-paced team. You will act as the first contact for customers, troubleshoot on-site and remotely, manage incidents, and maintain hardware/software while ensuring SLAs are met. A minimum of five years in a similar role with Office 365 and Azure experience is required.

The role offers a salary of £30,000–£40,000 with 40 days of paid holiday and opportunities to work across diverse client environments in the Wokingham area.

Qualifications

• 5+ years' experience in a similar IT support/engineer role.
• Experience configuring and implementing Cyber Essentials and GDPR security standards.
• Proficient with Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
• Azure administration and implementations experience.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and perform maintenance.
• Manage incidents and requests through the Service Desk Tool.
• Keep customers updated on cases per SLAs and escalate as needed.
• Review daily priorities and take necessary actions to achieve results.
• Monitor site integrity, usage, revisions and reporting to meet business requirements.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents on-site and off-site.

Skills

Customer service

Communication

Team player

Problem solving

Independent worker

Tools

Office 365 Cloud

Intune

RMM

Telephone platform

Job description

Emplyfy, an established UK MSP, is seeking an IT Engineer to join a fast-paced team. You will act as the first contact for customers, troubleshoot on-site and remotely, manage incidents, and maintain hardware/software while ensuring SLAs are met. A minimum of five years in a similar role with Office 365 and Azure experience is required.

The role offers a salary of £30,000–£40,000 with 40 days of paid holiday and opportunities to work across diverse client environments in the Wokingham area.