Senior IT Engineer – MSP | Cloud, Security & Support

Emplyfy; Harwell; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary: £30,000 - £40,000 per year

40 days paid holiday

Job summary

Emplyfy is seeking an IT Engineer to join a fast-paced MSP environment in the Harwell area. The role involves acting as the first point of contact for customers, visiting sites to troubleshoot and perform maintenance, and managing incidents through the Service Desk.

You will support a range of technologies including Office 365, Intune, RMM and Azure, and contribute to maintaining security standards and customer satisfaction. A salary of £30,000-£40,000 and 40 days holiday are offered.

Qualifications

• Minimum 5 years in a similar IT support/engineer role.
• Experience configuring Cyber Essentials and GDPR security standards.
• Experience with Office 365 Cloud (Email, SharePoint, Teams, OneDrive).
• Knowledge of Intune, RMM and telephone platforms.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and perform maintenance.
• Manage incidents and requests through Service Desk tools.
• Keep customers updated on cases per SLAs.
• Escalate high-priority issues to management.
• Review daily priorities and take necessary action to achieve results.
• Monitor the status of customer sites and ensure business requirements are met.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets.

Skills

Customer support

Communication skills

Problem solving

Team player

Time management

Attention to detail

Tools

Office 365

Intune

Azure

RMM

Windows Server

Job description

Emplyfy is seeking an IT Engineer to join a fast-paced MSP environment in the Harwell area. The role involves acting as the first point of contact for customers, visiting sites to troubleshoot and perform maintenance, and managing incidents through the Service Desk.

You will support a range of technologies including Office 365, Intune, RMM and Azure, and contribute to maintaining security standards and customer satisfaction. A salary of £30,000-£40,000 and 40 days holiday are offered.