IT Engineer – MSP On-Site & Cloud Support | 40 Days Holiday

Emplyfy; St Albans; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an IT Engineer to join a fast-paced international MSP in the United Kingdom. You will be the first point of contact for customers, troubleshoot on-site, manage incidents, and maintain hardware and software to a high standard.

The role requires 5+ years in a similar position, hands-on experience with Office 365, Intune, Azure, Windows Server, and network infrastructure. You will work with service providers, follow SLA, and contribute to security and imaging tasks.

Qualifications

• At least 5 years' experience in a similar IT role.
• Experience configuring Cyber Essentials and GDPR security standards.
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) experience.
• Intune, RMM and telephone platform experience.
• Network infrastructure maintenance and installations (Routers, Switches, APs, DHCP, DNS, TCP/IP, Firewalls, VLANs).
• Knowledge of Windows Server 2016/2019/2022 (Group Policies, Security Policies).
• Knowledge of Azure administration and implementations.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.
• Manage incoming incidents and requests through the Service Desk Tool.
• Keep customers updated on their cases in accordance with Service Level Agreements.
• Escalate high-priority matters to Management when required.
• Review daily priorities and take the necessary action to achieve results.
• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents both on-site and off-site.

Skills

Customer support

Communication

Team player

Problem solving

Self-motivation

Tools

Office 365

Intune

RMM

Azure

Windows Server

Networking (Routers, Switches)

Imaging

Job description

Emplyfy is seeking an IT Engineer to join a fast-paced international MSP in the United Kingdom. You will be the first point of contact for customers, troubleshoot on-site, manage incidents, and maintain hardware and software to a high standard.

The role requires 5+ years in a similar position, hands-on experience with Office 365, Intune, Azure, Windows Server, and network infrastructure. You will work with service providers, follow SLA, and contribute to security and imaging tasks.