Senior IT Engineer - MSP, Cloud & Cyber Security

Emplyfy; Harlow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy, a respected MSP, is seeking an IT Engineer to join our fast-paced, high-energy team. You will be the first line of support for customers, visit sites as needed, troubleshoot issues, manage incidents, and maintain documentation to SLA standards.

Ideal candidates have 5+ years in similar roles with experience in Cyber Essentials, GDPR, Office 365, Intune, and Azure, plus strong customer communication skills.

Qualifications

• At least 5 years of experience in a similar IT role.
• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory).
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory).
• Intune and RMM and Telephone platform experience.
• Network Infrastructure maintenance and installations (Routers, Switches, APs, DHCP, DNS, TCP/IP, Firewalls, VLANs).
• Ability to proactively support and collaborate with service providers.
• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc).
• Azure administration and implementations.
• Good understanding and knowledge of Windows 10, Windows 11 and Mac
• Familiar with different client builds/imaging.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.
• Manage incoming incidents and requests through the Service Desk Tool.
• Keep customers updated on their cases in accordance with Service Level Agreements.
• Escalate high-priority matters to Management when required.
• Review daily priorities and take the necessary action to achieve results.
• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents both on-site and off-site.

Skills

First line support

Customer liaison

On-site visits

Team collaboration

Tools

Office 365 Cloud

Intune

RMM

Azure

Job description

Emplyfy, a respected MSP, is seeking an IT Engineer to join our fast-paced, high-energy team. You will be the first line of support for customers, visit sites as needed, troubleshoot issues, manage incidents, and maintain documentation to SLA standards.

Ideal candidates have 5+ years in similar roles with experience in Cyber Essentials, GDPR, Office 365, Intune, and Azure, plus strong customer communication skills.