Senior IT Engineer

Nextech Group; Oxford; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A total IT solution provider is seeking a Senior IT Engineer to provide high-level 3rd Line support to customers. This role involves troubleshooting customer environments, implementing infrastructure projects, and maintaining client systems such as Active Directory. The position offers a hybrid working model, allowing 1-2 days in the office and includes competitive benefits. Applicants should have a strong background in IT support and excellent customer service skills.

Benefits

Staff bonus scheme

20 days annual holiday

Pension scheme

Ongoing training

Qualifications

• Experience providing 3rd Line support for IT products and services.
• Strong knowledge of Active Directory and infrastructure maintenance.
• Ability to troubleshoot and monitor customer environments.

Responsibilities

• Provide 3rd Line support to customers via telephone, email and remote control.
• Monitor and troubleshoot customer environments using support systems.
• Research, recommend, plan and implement infrastructure system projects.
• Administer and maintain key client infrastructure.

Skills

3rd Line support

Active Directory

Infrastructure project planning

Monitoring systems

Customer service

Job description

Overview

Job Title: Senior IT Engineer

Department: Support Services

Location: Oxfordshire with travel to client sites and training venues

Work Model: Hybrid Working with 1-2 days in the office

Salary: Up to £45,000 Depending on experience

Benefits: Staff bonus Scheme, 20 days annual holiday, pension scheme, ongoing training

Company Background

Our Client is a total IT solution provider. We serve Small Medium Enterprise clients mainly located within Oxfordshire and the Thames Valley. We pride ourselves on delivering a high level of expertise and customer service across our entire range of products and services that include network security, email and multi-site IT systems. The Technical team handle a wide range of support requests, project commissioning and presales technical enquiries.

Key Responsibilities

• Provide 3rd Line support to customers via telephone, email and remote control for the range of products and services that our client provide
• Monitor and troubleshoot customer environments using our support and monitoring systems
• Research, recommend, plan and implement infrastructure system projects
• Administer and maintain key client infrastructure, including Active Directory, Entra, LAN, WAN, Internet access, security and hosted Exchange.