Senior Intervention Specialist Third Party Claims

Zego; Halifax; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in the United Kingdom seeks a Senior Intervention Specialist to lead interventions and deliver exceptional customer service. The role requires strong knowledge of company processes, experience in sales or claims handling, and a proactive mindset to drive efficiency and improvement. You will manage complex cases and coach a team while striving for excellence and customer satisfaction. Join a diverse, innovative team in a hybrid work environment that balances remote flexibility with in-office collaboration.

Benefits

Market-competitive salary

Private medical insurance

Company share options

Generous holiday allowance

Wellbeing benefits

Qualifications

• Experience in a Sales, Customer Service, or Claims role with a track record.
• Comfortable guiding others and sharing feedback.
• Thrives in a KPIs driven environment.

Responsibilities

• Build relationships with customers and explain services.
• Drive business growth with third party partners.
• Achieve the best outcomes for intervention cases.
• Identify improvement opportunities for managing intervention.

Skills

Strong knowledge of Zego's processes

Sales experience

Customer Service experience

Claims handling experience

Leadership skills

Commercial awareness

Job description

Description

At Zego we understand that traditional motor insurance holds good drivers back. Its too complicated too expensive and it doesnt reflect how well you actually drive. Since 2016 we have been on a mission to change that by offering the lowest priced insurance for good drivers.

About Zego

From van drivers and gig workers to everyday car drivers our customers are the driving force behind everything we do. Weve sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Posts Claims & Fraud Awards. And were only just getting started.

Purpose of the role

Were looking for a driven and commercially minded Senior Intervention Specialist to join our In-House Intervention this role youll combine deep technical expertise with strong leadership skills to deliver the best outcomes for customers and the business. Youll take ownership of complex intervention cases guide and coach colleagues and play a key role in shaping how we manage intervention at scale. With a balance of analytical insight commercial awareness and people leadership youll set the standard for excellence across the team while driving efficiency recovery opportunities and customer satisfaction.

What youll be working on

• Youll drive opportunities for Zego by building relationships with customers explaining how our services work and their benefits.
• Youll work with third party partners over the phone and email driving business growth.
• Take ownership of intervention cases using your expertise to achieve the best possible outcomes.
• Spot opportunities to improve how we manage intervention working with stakeholders across Claims Fraud and Customer Operations.
• Handle objections professionally and confidently to convert opportunities into successful outcomes.
• Drive performance through data-led decisions always keeping sight of spend management recovery opportunities and customer experience.
• Play a key role in shaping processes and setting the standard for excellence across the wider team.

What you will need to be successful

• Strong knowledge of Zegos processes especially in intervention credit hire or claims handling.
• Youll come from a Sales Customer Service or Claims role with a proven record of achieving commercial and customer-focused results.
• A natural leader youre comfortable guiding others sharing feedback and supporting peoples growth.
• Commercial awareness and a proactive mindset youre not just focused on what we do but how we can do it better.
• You thrive in a KPIs driven environment and always seek to do better.

Whats it like to work at Zego

Zego has a truly international and inclusive team unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise enthusiasm and who are motivated by change. Theres plenty of room to learn and grow as part of our ongoing training programmes or directly from other experts. Youll work alongside a talented group of people who respect each others differences and seek to understand fresh perspectives.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid!

Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London or Halifax office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company-wide events (3 per year) and also provide a separate hybrid contribution to help pay towards other travel costs. We think its a good mix of collaborative face time and flexible home-working setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster think differently and focus on what matters most. At Zego we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and well provide you with the tools support and freedom to do it well.

Benefits

We reward our people well. Join us and youll get a market-competitive salary private medical insurance company share options generous holiday allowance and a whole lot of wellbeing benefits. And thats just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion national origin gender sexual orientation age marital status or disability status. If you need any support with your application please get in touch with us on

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Employment Type : Full Time

Experience : years

Vacancy : 1