Senior HR Operations Manager

Oakleaf Partnership; London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A global financial services organisation is seeking a Senior People Operations Manager to elevate their operations across the EMEA region. You will lead a team focused on delivering an outstanding employee experience while driving efficiency and growth. The ideal candidate should have proven experience in managing HR teams internationally, strong leadership abilities, and expertise in HR process optimisation. This hands-on role is pivotal for the organization's future growth and operational excellence.

Qualifications

• Proven experience managing People Operations/HR teams in an international environment.
• Strong people leadership skills with a track record of coaching and developing teams.
• Background in HR process optimisation, automation, and service delivery improvement.

Responsibilities

• Lead, inspire and develop a high-performing People Operations team across EMEA.
• Drive operational excellence by streamlining processes and leveraging automation.
• Act as a trusted partner to People & Culture leaders globally.

Skills

People leadership

HR process optimisation

Data analytics

Service delivery improvement

Collaborative mindset

Tools

Workday

ServiceNow

Power BI

Job description

Senior People Operations Manager - EMEA

Our client is a global organisation in the financial services sector, providing trusted data, analytics and solutions.

Oakleaf are looking for a Senior People Operations Manager, EMEA to lead and elevate their current People Operations function across the region. Reporting to the Head of People & Culture, EMEA, you will oversee a team of 3 responsible for delivering an outstanding employee experience while enabling efficiency, scalability, and growth.

This is a hands-on leadership role requiring strong people management skills, operational expertise, and the ability to drive continuous improvement across HR processes and systems to enhance efficiencies and support their future growth.

Key Responsibilities:

• Lead, inspire and develop a high-performing People Operations team across multiple hubs in EMEA
• Drive operational excellence by streamlining processes, enhancing efficiency, and leveraging automation
• Act as a trusted partner to People & Culture leaders and global colleagues to ensure alignment and consistency in HR programs and initiatives
• Use data and analytics to measure impact, track KPIs, and inform business decisions
• Partner with global operations and cross-functional teams (e.g. Finance, Technology) to align on priorities and enhance ways of working
• Champion a service-focused approach that prioritises employee experience and supports business growth

Experience/Skills:

• Proven experience managing People Operations/HR teams in an international environment
• Strong people leadership skills with a track record of coaching and developing teams
• Background in HR process optimisation, automation, and service delivery improvement
• Proficient in HR technology (ideally Workday, ServiceNow, and data tools such as Power BI)
• Commercial mindset with the ability to deliver measurable value through operations
• Collaborative, detail-oriented, and driven by continuous improvement