Senior Housing Manager

Portsmouth City Council; Portsmouth; On-site; GBP 40,000 - 50,000; Full time

Job summary

A local government organization in Portsmouth is seeking a Senior Housing Manager to oversee the delivery of housing management services. The successful candidate will ensure compliance with consumer standards and enhance service quality for residents. Strong experience in housing management, data analysis, and a customer-focused approach are essential for this role. Join us to make a positive impact in the community.

Qualifications

• Experience delivering generic housing management services with focus on customer service.
• Knowledge of the regulatory framework for social housing and compliance with consumer standards.
• Strong performance management, data analysis, and resource deployment capabilities.
• Ability to work across teams and with partner agencies.

Responsibilities

• Responsible for the delivery of Housing Management Services in Area Housing Offices.
• Ensure compliance with the Consumer Standards and meet resident demands.
• Collaborate with regulators and other teams for service improvement.
• Deliver customer-focused housing services with measurable outcomes.
• Demonstrate effective performance management and data analysis.
• Contribute to policy design and represent housing management.
• Promote service consistency across teams.

Job description

Overview

The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulation including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders, to ensure that we can evidence compliance with the Consumer Standards and meet the Governments desire to make Social Housing professional.

Responsibilities

• The Senior Housing Manager will be responsible for the day-to-day delivery of all Housing Management Services across a range of Area Housing Offices, Community based surgeries and within tenants\' homes.
• The Housing Management Services must meet the demands of our residents and provide clear definable and measurable outcomes for our residents in all areas of the 4 Consumer Standards, particularly the core functions of Income Management, Void Management, ASB Management and Tenancy Management.
• Collaborate with regulators and other teams providing Landlord Services and the wider peer groups within Portsmouth City Council to evidence compliance and drive continuous improvement using systems thinking techniques.
• Work closely with other agencies and stakeholders to deliver joined up housing services with strong customer service and value for money at the heart of decisions.
• Deliver knowledge and experience of generic housing management services with a focus on customer service, continuous improvement and delivering positive outcomes for residents.
• Demonstrate effective performance management, data analysis and resource deployment, anticipate peaks and troughs in demand, and use qualitative and quantitative data to improve outcomes; incorporate feedback from staff, tenants and formal complaints.
• Contribute to policy and process design and represent Portsmouth Homes housing management service in meetings across the organisation and directorate.
• Promote consistency of service across teams, ensuring all tenants receive the same level of service and opportunity to thrive, irrespective of location or housing officer.
• Understand the regulatory framework and ensure team compliance with the consumer standards; provide training, support and mentoring using a coaching style.

Qualifications / Experience

• Experience delivering generic housing management services with a focus on excellent customer service, continuous improvement and delivering positive outcomes for residents.
• Knowledge of the regulatory framework for social housing and ability to evidence compliance with consumer standards.
• Strong performance management, data analysis and resource deployment capabilities.
• Ability to work across teams and with partner agencies to deliver joined up services.

Skills

• See job profile