Senior Healthcare Assistant, A&E

NHS; Redditch; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent healthcare provider is seeking a Senior Healthcare Assistant to deliver compassionate patient care within the Emergency Department. Your role will involve assisting patients with daily activities and supporting registered nurses in monitoring vital signs. The ideal candidate will possess a basic education in Maths and English, along with prior experience in a healthcare or customer service environment. This position offers flexible working arrangements in a dynamic team committed to high-quality patient care.

Benefits

Extensive induction and ongoing development

Flexible working arrangements

Qualifications

• Experience of working in a patient care setting or customer-facing environment.
• Basic IT knowledge/skills required.

Responsibilities

• Assist with washing and dressing patients.
• Communicate effectively with patients and their relatives.
• Assist qualified nurses with vital sign monitoring.
• Make beds and keep the ward clean.

Skills

Patient care

Communication

Compassion

Basic IT knowledge

Education

Basic education in Maths and English

Care certificate course or equivalent

Job description

Senior Healthcare Assistant, A&E

The closing date is 04 January 2026

This key role is central to delivering high quality patient care with compassion. The care you provide will make a real difference to patients and their carers and relatives.

In addition to all of the benefits you would expect working for a national NHS Employer, we will also provide you with an extensive induction and ongoing development to support you in achieving your career ambitions. We have our own professional development team within the Emergency department which is committed to providing ongoing training throughout your career in the Emergency Department.

Main duties of the job

• Your role as a Health Care Assistant (HCA) is to work alongside registered nurse as part of the ward or department team to provide care to patients.
• Washing and dressing patients, serving patients' meals, assisting with feeding patients when necessary, helping people to mobilise, assisting patients with toileting, bed‑making, generally assisting with patients' overall comfort, monitoring patients' conditions by taking temperatures, pulse, respirations and weight.
• Acting with compassion you will put patients at the centre of all you do.
• You will communicate effectively with patients and their carers.
• This role will require you to work variable hours on a rota including nights and weekends.
• You will show courage by embracing new ways of working and doing the right thing by the people you care for, including speaking up when you have concerns.
• You will assist with the cleaning and stocking within the Emergency Department.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital‑based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move forward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job responsibilities

• Assist with washing and dressing patients, using hoists as appropriate.
• Assist with serving meals and feeding patients, including reporting on intake and recording on charts as appropriate.
• Assist with toileting, escorting patients to and from the lavatory and recording outputs where necessary.
• Assist the qualified nurses with NEWS 2 vital sign monitoring and escalate appropriately.
• Undertake venepuncture, cannulation, blood glucose and ECG training to assist with the registered nurses.
• Work within the minor injuries unit and assist with minor dressings, eye washouts and applying plaster of Paris to fractures.
• Assist with patient mobilisation, ensuring safe environment and using appropriate techniques.
• Make beds and help to ensure the ward/department is kept clean, tidy and safe.
• Communicate with patients and their relatives with care and compassion.
• Help to ensure that patients are kept comfortable and receive personalised care.
• Be involved in patient booking in / admission, introducing patients to ward / department area as directed by registered nurse.
• Assist with the recording and safe keeping of patients' property and valuables.
• Assist the multi professional team to prepare and support patients undergoing treatment and / or investigation maintaining privacy and dignity at all times.
• Safeguard vulnerable adults.
• Complete all mandatory training required for your role and continuously maintain your compliance at 95% or above.
• Report to the nurse in charge of the ward / department matters of concern relating to patients and the ward / department environment.
• Undertake duties outside your working area (e.g. delivery and collection) to assist in maintaining good communication.
• Ensure the privacy and dignity of patients is met at all times.
• Be adaptable and flexible to working in various areas of the department or ward as required.

Person Specification

Qualifications

• Basic standard of education including Maths and English; experience of working in a patient care setting or customer facing environment; Care certificate course or equivalent.
• Basic IT knowledge/skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust