Senior GTS Engineer - Windows, Cloud & ITIL Lead

Core-Asset Consulting Ltd; Newcastle upon Tyne; On-site; GBP 40,000 - 55,000; Full time

Job summary

A dynamic technology recruiter in Newcastle upon Tyne is seeking an experienced GTS Engineer to deliver enterprise-wide IT projects in a fast-paced environment. The ideal candidate will have strong technical expertise in Microsoft technologies, ITIL processes, and cloud infrastructure management. This role requires excellent problem-solving abilities and effective communication skills for collaboration across teams. This position offers a chance to contribute significantly to operational resilience and continuous improvement within the IT function.

Qualifications

• Proven experience as a GTS Engineer or similar role.
• Strong understanding of Microsoft environments, specifically Windows and Office 365.
• Effective management of complex IT issues and support for junior staff.

Responsibilities

• Lead delivery of Microsoft upgrades with minimal disruption.
• Manage incidents and change processes.
• Provide third-line IT support.
• Troubleshoot enterprise-level IT issues.
• Collaborate on IT solutions aligned with business objectives.
• Support systems migration projects.
• Maintain documentation of systems and procedures.
• Oversee AV and meeting room technology.
• Promote continuous improvement through best practices.

Skills

3rd Line IT Engineer experience

Microsoft technologies

ITIL processes

Cloud infrastructure management

Networking and infrastructure troubleshooting

AV/conference room technology support

Project management

Excellent communication skills

Analytical and problem-solving skills

Tools

Azure

Hyper-V

PowerShell

Job description

A dynamic technology recruiter in Newcastle upon Tyne is seeking an experienced GTS Engineer to deliver enterprise-wide IT projects in a fast-paced environment. The ideal candidate will have strong technical expertise in Microsoft technologies, ITIL processes, and cloud infrastructure management. This role requires excellent problem-solving abilities and effective communication skills for collaboration across teams. This position offers a chance to contribute significantly to operational resilience and continuous improvement within the IT function.