Senior Front Office Lead - Guest Experience & Team Mentor

Citadines Trafalgar Square London; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards Ceremony

Staff relocation accommodation

Job summary

Citadines Trafalgar Square London is seeking a confident Senior Receptionist to join our Front Office Team. The property operates 24/7, with early, late, and night shifts on occasion. You will report to the Front Office Manager, supporting memorable city guest experiences.

As Senior Receptionist, you will oversee the Front Office team, ensure a warm welcome, and personalise guest experiences. The role requires alignment with company standards and a proactive attitude toward guest needs.

Qualifications

• Minimum 1 year of experience in a similar role.
• Excellent guest engagement skills and a warm welcome.
• Ability to learn and operate IT systems quickly.

Responsibilities

• Supervise the day-to-day work of the Front Office Team, including customer service and administration.
• Ensure a warm welcome and departure experience, personalise guest needs and plans.
• Take initiative to accommodate guest needs in a resourceful manner.
• Oversee Front Office administrative tasks in line with company standards and legal obligations.
• Ensure shift tasks are completed to standard and provide clear handovers.

Skills

Guest engagement

Team supervision

Customer service

IT systems

Tools

Opera PMS

MS Office

Job description

Citadines Trafalgar Square London is seeking a confident Senior Receptionist to join our Front Office Team. The property operates 24/7, with early, late, and night shifts on occasion. You will report to the Front Office Manager, supporting memorable city guest experiences.

As Senior Receptionist, you will oversee the Front Office team, ensure a warm welcome, and personalise guest experiences. The role requires alignment with company standards and a proactive attitude toward guest needs.