Guest Experience Supervisor — Front Desk (Travel Allowance)

Citadines Barbican London; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards Ceremony

Staff relocation accommodation

Job summary

Citadines Barbican London is seeking a confident Senior Receptionist to join our Front Office Team. The property operates 24/7 with early (7am-3.30pm) or late (3pm-11.30pm) shifts; night shifts are available occasionally.

You will report to the Front Office Manager, supporting memorable experiences for guests. As Senior Receptionist, you will supervise daily Front Office tasks, ensure a warm welcome, personalise guest experiences, and manage handovers across shifts.

Qualifications

• At least one year experience in a similar role is essential.
• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organize yourself in line with different guest expectations.
• A good command of English is essential; a second language is advantageous.

Responsibilities

• Supervising the day-to-day work of the Front Office Team, from customer service to administration.
• Ensuring a warm welcome and departure experience, managing expectations by personalising guest needs.
• Taking initiative to accommodate guests’ needs in a resourceful manner.
• Overseeing Front Office administrative tasks in line with company standards and legal obligations.
• Ensuring shift tasks are carried out to the required standard and providing full handovers between shifts.

Skills

Guest engagement

English proficiency

IT systems

Team supervision

Communication & organization

Hospitality experience

Job description

Citadines Barbican London is seeking a confident Senior Receptionist to join our Front Office Team. The property operates 24/7 with early (7am-3.30pm) or late (3pm-11.30pm) shifts; night shifts are available occasionally.

You will report to the Front Office Manager, supporting memorable experiences for guests. As Senior Receptionist, you will supervise daily Front Office tasks, ensure a warm welcome, personalise guest experiences, and manage handovers across shifts.