Receptionist

Hospitaliti; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff events

Job summary

Citadines Trafalgar Square London is seeking a confident Receptionist to join our Front Office Team. Our property operates 24/7 with early, late, and night shifts; you will report to the Front Office Manager and help guests to Live, Work and Play in infinite ways.

You will welcome guests, handle check-ins and check-outs, manage requests with a proactive mindset, and support administrative tasks while maintaining high service standards.

Qualifications

• Excellent guest engagement and interpersonal skills.
• Ability to learn IT systems quickly and work with guests' needs.
• Good command of English; second language advantageous.

Responsibilities

• Offer warm welcome and departure experiences, personalising guest requirements.
• Support front office tasks and ensure smooth handovers between shifts.
• Maintain high standards of service and handle guest inquiries professionally.

Skills

Time Management

Customer Focused

Customer Service

Multitasking

Organisation Skills

Attention to Detail

Team Work

Communication Skills

Problem Solving

Job description

Citadines Trafalgar Square London is hiring through Hosco in London.Citadines Trafalgar Square London is seeking a confident Receptionistto become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.You will report to the Front Office Manager, supporting towardsproviding our guests with unique experiencesand offerings to Live, Work and Play in infinite ways.Designed for the love of cities, Citadines offers gueststhe comfort of a serviced residence and the flexibility of a hotel.

A Receptionist will be responsible for:

• Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etcTaking initiative in accommodating the customers’ needs in a resourceful mannerBeing pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practiceEnsuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

To be successful in the role of Receptionist, we require:

• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Receptionist.

We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott's award-winning hospitality brands includeAscott,Citadines,lyf,Oakwood,Somerset,The Crest Collection,The Unlimited Collection, Fox,Harris,POP!,Preference,Quest,VertuandYello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem SolvingExperience in the hospitality industry is preferred.

Required skills:

• Time Management
• Customer Focused
• Customer Service
• Multitasking
• Organisation Skills
• Attention to Detail
• Team Work
• Communication Skills
• Problem Solving

Please see the full vacancy for the benefits offered by Citadines Trafalgar Square London.