Receptionist

Citadines Trafalgar Square London; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

Citadines Trafalgar Square London is seeking a confident Receptionist to join our Front Office Team. Our properties operate 24/7; shifts include early (7am-3.30pm) or late (3pm-11.30pm) and occasional night shifts.

You will report to the Front Office Manager, supporting in providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. This is a role focused on exceptional guest engagement and seamless guest services.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.

Responsibilities

• Offering a warm welcome and departure experience to our guests, managing expectations by personalising their needs and plans.
• Taking initiative to accommodate customers’ needs in a resourceful manner.
• Pro-actively learning and developing administrative tasks, procedures, processes and standards and ensuring correct practice.
• Ensuring all shift tasks are carried out to the required standard and providing full handovers to relevant parties/shifts.

Skills

Guest engagement

Customer service

Communication

Time management

IT systems

Tools

IT systems

Job description

Citadines Trafalgar Square London is seeking a confident Receptionisttobecome part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late(3pm-11.30pm) shift basis. Night shifts are also available and required onoccasion.

You will report to the Front Office Manager, supportingtowardsproviding our guests with unique experiencesand offerings toLive, Work and Play in infinite ways.Designed for the love of cities, Citadines offers gueststhe comfort of a serviced residence and the flexibility of a hotel.

AReceptionist will be responsible for:

• Offering a warm welcome and departure experienceto our guests, managing expectations by constantly seeking opportunities topersonalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating thecustomers’ needs in a resourceful manner
• Being pro-active in the learning and developmentof administrative tasks, procedures, processes and standards and ensure correctpractice
• Ensuring that all shift tasks are carried outaccording to the required standard and take responsibility in providing fullhandovers to all relevant parties/shifts.

To be successful in the role of Receptionist, we require:

• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personaldevelopment, and we offer:

• Genuine career opportunities within ourbusiness
• Valuable on the job training, along withaccess to our digital online learning platform and numerous other learning anddevelopment opportunities
• A travel allowance for every day you work tocontribute to your commuting cost
• A PERKBOX subscription with benefits, retaildiscounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony andcompany team parties
• Once you pass your probation, a special staffrate when staying in our European properties
• Staff incentives when you and your teamperform
• (If relocating) 30 days of relocationaccommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The AscottLimited.

At The Ascott Limited, we embrace diversity, equity, andinclusion, welcoming applicants of all backgrounds to create a supportive andthriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extendsacross Asia Pacific, Central Asia, Europe, the Middle East, Africa, and theUSA. Its diversified accommodation offerings span servicedresidences,colivingproperties,hotelsand independentsenior living apartments. Ascott's award-winning hospitality brandsincludeAscott,Citadines,lyf,Oakwood,Somerset,TheCrest Collection,The Unlimited Collection, Fox,Harris,POP!,Preference,Quest,VertuandYello.Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoyexclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited

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