Senior Receptionist

Citadines Trafalgar Square London; Greater London; Vor Ort; GBP 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards Ceremony

Staff relocation accommodation

Zusammenfassung

Citadines Trafalgar Square London is seeking a confident Senior Receptionist to join our Front Office Team. The property operates 24/7, with early, late, and night shifts on occasion. You will report to the Front Office Manager, supporting memorable city guest experiences.

As Senior Receptionist, you will oversee the Front Office team, ensure a warm welcome, and personalise guest experiences. The role requires alignment with company standards and a proactive attitude toward guest needs.

Qualifikationen

• Minimum 1 year of experience in a similar role.
• Excellent guest engagement skills and a warm welcome.
• Ability to learn and operate IT systems quickly.

Aufgaben

• Supervise the day-to-day work of the Front Office Team, including customer service and administration.
• Ensure a warm welcome and departure experience, personalise guest needs and plans.
• Take initiative to accommodate guest needs in a resourceful manner.
• Oversee Front Office administrative tasks in line with company standards and legal obligations.
• Ensure shift tasks are completed to standard and provide clear handovers.

Kenntnisse

Guest engagement

Team supervision

Customer service

IT systems

Tools

Opera PMS

MS Office

Jobbeschreibung

Citadines Trafalgar Square is seeking a confident Senior Receptionist to becomepart of our Front Office Team. Our properties operate 24/7;therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm)shift basis. Night shifts are also available and required on occasion.

You will report to the Front Office Manager, supportingtowardsproviding our guests with memorable experiencesof the city.

As Senior Receptionis, you will be responsible for:

• Supervising the day-to-day work of the Front Office Team, from customer service to administration
• Ensuring that the team offers a warm welcome anddeparture experience to our guests, managing expectations by constantly seekingopportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating thecustomers’ needs in a resourceful manner
• Undertaking and overseeing Front Officeadministrative tasks in accordance with Company standards, procedures and legalobligations
• Ensuring that all shift tasks are carried outaccording to the required standard and take responsibility in providing fullhandovers to all relevant parties/shifts.

To be successful in the role of SeniorReceptionist, werequire:

• At least one year experience in a similar role is essential
• Excellent guest engagement skills
• Abilityto bring the guest experience to life throughout the hotel
• Willingnessto learn and work with IT systems quickly
• Abilityto communicate and organise yourself in line with different guestexpectations
• Agood command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a SeniorReceptionist. We focus on your professional and personal development, andwe offer:

• Genuine career opportunities within ourbusiness
• Valuable on the job training, along withaccess to our digital online learning platform and numerous other learning anddevelopment opportunities
• A travel allowance for every day you work tocontribute to your commuting cost
• A PERKBOX subscription with benefits, retaildiscounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony andcompany team parties
• Once you pass your probation, a special staffrate when staying in our European properties
• Staff incentives when you and your teamperform
• (If relocating) 30 days of relocationaccommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, andinclusion, welcoming applicants of all backgrounds to create a supportive andthriving workplace where everyone can contribute their uniqueperspectives.

A trusted hospitality company, Ascott’s presence extendsacross Asia Pacific, Central Asia, Europe, the Middle East, Africa, and theUSA. Its diversified accommodation offerings span servicedresidences,colivingproperties,hotelsand independentsenior living apartments. Ascott's award-winning hospitality brandsincludeAscott,Citadines,lyf,Oakwood,Somerset,TheCrest Collection,The UnlimitedCollection,Fox,Harris,POP!,Preference,Quest,VertuandYello.Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoyexclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited