Guest Experience Concierge - Front Office

Citadines Holborn-Covent Garden London; Camden Town; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff events & awards

Staff rates at European properties

Job summary

Citadines Holborn Covent Garden London is seeking a confident Receptionist to join our Front Office Team. The role involves welcoming guests, personalising their stay, and supporting efficient front desk operations across early and late shifts, with night shifts occasionally required.

You will report to the Front Office Manager and contribute to Living, Working and Playing in our serviced residence environment.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Responsibilities

• Offering a warm welcome and departure experience to guests, personalising their needs and plans.
• Taking initiative to accommodate customers’ needs in a resourceful manner.
• Proactively developing administrative tasks, procedures and standards.
• Ensuring shift tasks are carried out to standard and providing full handovers.

Skills

Guest engagement

Communication skills

IT systems familiarity

English language

Job description

Citadines Holborn Covent Garden London is seeking a confident Receptionist to join our Front Office Team. The role involves welcoming guests, personalising their stay, and supporting efficient front desk operations across early and late shifts, with night shifts occasionally required.

You will report to the Front Office Manager and contribute to Living, Working and Playing in our serviced residence environment.