Senior Front Office Lead: Guest Experience & Team

Publituris Hotelaria; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX benefits

Employee Assistance Programme

Refer a Friend bonus

Recognition awards

Staff relocation assistance

Job summary

Citadines Barbican London is seeking a confident Senior Receptionist to join our Front Office Team. The property operates 24/7 with early or late shift patterns, and occasional night shifts are required.

You will report to the Front Office Manager and help create memorable guest experiences by welcoming guests and personalising their stay while managing expectations across arrivals and departures.

Qualifications

• At least one year experience in a similar role.
• Good command of English; a second language is advantageous.
• Willingness to learn and work with IT systems quickly.

Responsibilities

• Supervising the day-to-day work of the Front Office Team, from customer service to administration.
• Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

Skills

Time management

Customer focus

Customer service

Multitasking

Organisation skills

Attention to detail

Teamwork

Communication skills

Problem solving

Job description

Citadines Barbican London is seeking a confident Senior Receptionist to join our Front Office Team. The property operates 24/7 with early or late shift patterns, and occasional night shifts are required.

You will report to the Front Office Manager and help create memorable guest experiences by welcoming guests and personalising their stay while managing expectations across arrivals and departures.