Night Front Desk Specialist — Memorable Guest Experiences

Citadines Trafalgar Square London; Greater London; In loco; GBP 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Travel allowance

PERKBOX

Employee assistance programme

Refer a Friend bonus

Staff rates

Staff incentives

Relocation housing

Descrizione del lavoro

Citadines Trafalgar Square London is seeking a confident Night Receptionist to become part of our Front Office Team. Our properties operate 24/7, with night shifts from 11pm to 7:30am.

You will report to the Front Office Manager, supporting memorable experiences for our guests in the city. As Night Receptionist, you will be responsible for welcoming guests, managing arrivals and departures, and ensuring accurate end-of-day handovers.

Competenze

• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Mansioni

• Offering a warm welcome and departure experience to our guests, managing expectations by personalising their needs and plans.
• Managing night operations by checking arrivals, departures, reservations, missing bookings, payments and any rate discrepancies.
• Taking initiative in accommodating the customers’ needs in a resourceful manner.
• Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
• Ensuring End of Day reports and night auditing sheets are completed to the required standard and providing full handovers to all shifts.

Conoscenze

Guest engagement

Guest experience

IT systems literacy

Communication & organisation

English proficiency

Strumenti

IT systems

Descrizione del lavoro

Citadines Trafalgar Square London is seeking a confident Night Receptionist to become part of our Front Office Team. Our properties operate 24/7, with night shifts from 11pm to 7:30am.

You will report to the Front Office Manager, supporting memorable experiences for our guests in the city. As Night Receptionist, you will be responsible for welcoming guests, managing arrivals and departures, and ensuring accurate end-of-day handovers.