Senior Floor Manager

JD Sports; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sports fashion retailer in Hounslow is seeking a Senior Floor Manager to support the Store Manager, enhance customer service, and drive sales performance. The ideal candidate will have strong retail management experience, excellent time management skills, and proficiency with Microsoft Office tools. This role offers opportunities for personal development and a range of employee benefits including a discretionary bonus scheme and staff discounts.

Benefits

Incremental Holiday Allowance

Discretionary Bonus Scheme

Staff Discount on JD Group and other brands

Personal development opportunities

Qualifications

• Retail management experience is advantageous.
• Excellent time management skills are required.
• Strong verbal and written communication skills are essential.
• Proficiency in Microsoft Outlook, Word, and Excel needed.

Responsibilities

• Provide support to the Store Manager.
• Ensure excellent customer service levels.
• Achieve and exceed sales targets.
• Attract and motivate customers using visual techniques.

Skills

Retail Management experience

Excellent Time Management

Strong verbal and written communication skills

IT skills: Microsoft Outlook, Word, Excel

Education

GCSE education

Job description

Job Description:

Job information Senior Floor Manager from the Company JD Sports, located in Hounslow, United Kingdom. This job opening is open to job seekers with a GCSE education.

Established in 1981, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and 3,400 stores across several retail fascias in over 30 markets worldwide.

JD Sports Fashion Plc has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, you will have the desire to ingrain our strategic goals of being a people-led, innovative, and customer-focused organisation.

Role Overview

As a Senior Floor Manager, you will provide support to the Store Manager, acting as a vital link between Management and Sales staff. You will take responsibility for various processes within the store, owning specific areas of the shop floor, and driving sales.

Customer Service

• Ensure excellent customer service levels.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Monitor sales staff's personal appearance, ensuring it aligns with company guidelines.
• Understand the importance of the Customer Service measuring programme and report analysis.

Sales

• Achieve sales targets, exceeding them where possible.
• Monitor sales staff's service on a daily basis.
• Manage in-store devices, offering the full product range to customers.
• Use reports to inform product placement and key selling lines.
• Understand Footfall, ATV, and Conversion, applying this knowledge to the store environment.

Visual Merchandising

• Attract, engage, and motivate customers using the latest visual techniques.
• Maintain the store to the highest possible standard.
• Keep stock clean, presentable, and well-organised at all times.

Training & Development

• Encourage personal progression within the store.
• Assist in maintaining the team's progression through relevant training and E-Assessments.
• Provide assistance with induction and training for new starters.

Skills/Experience/Knowledge Needed

• Retail Management experience is advantageous.
• Excellent Time Management skills.
• Strong verbal and written communication skills.
• IT skills: Microsoft Outlook, Word, and Excel.

Benefits

• Incremental Holiday Allowance.
• Discretionary Bonus Scheme.
• Staff Discount on JD Group and other brands.
• Personal development opportunities.

We are an equal opportunities employer, and we welcome applications from all qualified candidates.