Senior Financial Services Administrator - Investments

Personnel Selection; Godalming; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment firm is seeking experienced Senior Administrators for their investment team in Godalming. Candidates must have a solid background in financial services, including a minimum of 5 years' experience and CF1 or equivalent certification. The role involves supporting client relationships, managing documentation, and complying with regulatory standards. Attractive benefits include a competitive salary up to £40k, flexible hours, and support for professional development.

Benefits

Pension scheme

Medical insurance

Exam support and study leave

Qualifications

• 5 years' experience in financial services dealing directly with clients.
• Strong understanding of sales and client review processes.
• Excellent telephone manner and structured work approach.

Responsibilities

• Support financial services sales processes and client reviews.
• Maintain client files and ensure compliance.
• Process new business applications and assist paraplanners.

Skills

Financial services understanding

Client communication

Customer service skills

Microsoft Word proficiency

Microsoft Excel familiarity

Education

CF1 or equivalent

Tools

Intelliflo back-office system

Quilter Investment Platform

Job description

Due to our continued success, we require an additional two Senior Administrators to join our Investment team. The role will be based at our Head Office in Godalming working within the Wealth Management side of the business. Therefore, you must have proven experience within this sector including a full understanding of the different products relating to pensions, investments, life assurance and mortgages. Plus, a minimum of CF1 or equivalent and 5 years' experience dealing directly with clients in the financial services sector.

In return we can offer Mon to Fri working hours with a flexi time scheme, generous salary up to £40k, comprehensive benefits package and the chance to further your career.

Responsibilities

• Carrying out admin tasks in support of the financial services sales process regarding our products.
• Experience at administrating regular client investment reviews.
• Communicating effectively with clients by letter, e‑mail and telephone regarding their business.
• Use your understanding of how investment platforms work and how to read fund valuations in client portfolios.
• Maintaining client files and record keeping to a good quality.
• Understanding the compliance issues, guidance, manual, logs and processes.
• Completing quarterly on‑line training in anti‑money laundering, data protection, fraud awareness, treating customers fairly and other relevant compliance issues.
• Complying with the conduct rules within the Certification Regime.
• Processing of new business applications, including checks to confirm the documentation is correct.
• Understanding the regulator requirements relating to independent financial advisers.
• Creating and processing fund switch reports.
• Investment Reviews kept up to date and completed accurately.
• Attending internal and external training events as appropriate.
• Preparing documents to send to outsourced paraplanners such as fact find, risk assessments (including capacity for loss, knowledge and experience discussions etc, existing scheme information, illustrations and soft facts that cover the client'sարճ objectives, what is being recommended and why it is suitable.

Required skills and experience

• A good understanding of the financial services sales process and client review process.
• Ideally, some experience of supporting paraplanners to prepare simple suitability reports.
• Previous experience of Intelliflo back‑office system and Quilter Investment Platform is preferred.
• A minimum of CF1 or equivalent and 5 years' experience dealing directly with clients in the financial services sector.
• An excellent telephone manner and customer service skills.
• The ability to work in a structured and planned manner especially when under pressure to meet deadlines.
• PC literate with a sound understanding of Microsoft Word and familiarity with Microsoft Excel.

Benefits

• Highly competitive financial package including salary reflecting experience and ability, pension scheme on a non‑contributory basis and medical insurance.
• Personal development – help developing your role, exam support including guidance, study leave and the cost of study texts and booking the exam met by employer.

Please submit your CV asap for immediate consideration.