Senior Field-Based 3rd Line Service Desk Engineer

Appello Careline Limited.; Remote; GBP 31,000 - 37,000; Full time

Job summary

A leading technology company in the UK is seeking a 3rd Line Service Desk Technician to provide on-site technical support and troubleshoot complex issues. This role requires expertise in IT, telecoms, and digital care technologies, with responsibilities including resolving advanced technical problems and supporting customers with TECS equipment. The ideal candidate will have hands-on experience in a customer-facing role and a technical qualification, along with exceptional communication skills. Competitive salary and generous perks offered.

Benefits

175 hours holiday pa plus Bank Holidays

Private Medical Insurance

24/7 employee assistance programme

Family and friends’ discounts

Pension Scheme up to 4% Company matched

Discounts on various services and products

Qualifications

• 3-5 years experience in field-based technical support.
• Strong troubleshooting skills in digital telecare and IP networking.
• Experience with SIP communication systems.

Responsibilities

• Resolve advanced hardware, software, and network issues.
• Support digital telecare devices and SaaS platforms.
• Train customers on TECS systems and alarms.

Skills

Troubleshooting

Customer service

Technical support

Telecoms knowledge

Field-based support

Education

Technical qualification in networking or electronic engineering

Tools

Wireshark

SIP systems

Job description

A leading technology company in the UK is seeking a 3rd Line Service Desk Technician to provide on-site technical support and troubleshoot complex issues. This role requires expertise in IT, telecoms, and digital care technologies, with responsibilities including resolving advanced technical problems and supporting customers with TECS equipment. The ideal candidate will have hands-on experience in a customer-facing role and a technical qualification, along with exceptional communication skills. Competitive salary and generous perks offered.