Senior Enterprise CSM — UK Growth & Renewals Lead

Sonder.io; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking workplace wellbeing provider is looking for a Senior Customer Success Manager in the UK to enhance customer satisfaction and retention. This role focuses on managing enterprise customers, providing tailored onboarding, and driving product adoption and customer success outcomes. The ideal candidate has 5+ years in SaaS Customer Success and can build strong relationships. Join a dynamic environment that supports professional growth and offers a hybrid working arrangement with numerous employee benefits.

Benefits

Flexible working environment

25 days annual leave

Free access to Sonder app

Paid parental leave

Study leave

Employee Share Option Plan

Wellbeing fund access

Volunteer leave

Qualifications

• 5+ years of end-to-end SaaS Customer Success or Account Management experience.
• Proven success managing large enterprise customers and driving retention and growth.
• Comfortable operating with autonomy and navigating ambiguity.

Responsibilities

• Build trusted relationships with enterprise customers.
• Lead high-quality onboarding experiences for customers.
• Own renewal pipelines and negotiate renewals and expansions.

Skills

End-to-end SaaS Customer Success

Commercial negotiation

Analytical skills

Communication skills

Presentation skills

Job description

A forward-thinking workplace wellbeing provider is looking for a Senior Customer Success Manager in the UK to enhance customer satisfaction and retention. This role focuses on managing enterprise customers, providing tailored onboarding, and driving product adoption and customer success outcomes. The ideal candidate has 5+ years in SaaS Customer Success and can build strong relationships. Join a dynamic environment that supports professional growth and offers a hybrid working arrangement with numerous employee benefits.