Senior Enterprise CRM Growth Executive

ServiceNow, Inc.; Staines-upon-Thames; On-site; GBP 85,000 - 120,000; Full time

Job summary

ServiceNow, Inc. is seeking a CRM Account Executive to drive market success of our CRM suite.

You will own end-to-end sales across a substantial portion of the sales cycle, engage with assigned accounts, and partner with virtual teams to deliver value to customers. You will build executive relationships with CIOs, CFOs, and other leaders, develop a regional sales plan, qualify opportunities, and lead CRM demonstrations.

Qualifications

• Deep experience in an Account Executive role, preferably within a CRM/CX/CPaaS/SOM vendor
• Understanding of CRM, CX or CSM processes
• Experience leading virtual or matrixed teams
• Ability to understand broad IT needs for prospective clients
• 7+ years of sales experience in complex software or platform solutions
• Experience integrating AI into work processes and workflows
• Ability to build trusted relationships with clients and teams
• Strong communication and presentation skills

Responsibilities

• Oversee worldwide development of assigned accounts and resources
• Develop a sales strategy for the territory with target lists and regional plans
• Engage with multiple C-suite personas across CRM products and solutions
• Lead executive discussions and position meetings with clients
• Collaborate with Solution Consulting to deliver CRM demonstrations
• Build a roadmap to promote outstanding customer experience across client teams
• Act as trusted advisor on CRM roadmap and outcomes
• Lead CRM opportunities with internal Core Sales Teams and Solution Areas
• Present our CRM offering to prospects, customers, partners and at events
• Articulate customer success strategies to standardize platform presentations
• Qualify prospects and develop new opportunities with limited inside sales support
• Manage the sales process and close opportunities
• Maintain ongoing account management to drive revenue

Skills

Account Executive

CRM knowledge

Leadership

C-suite outreach

Negotiation

Communication

AI in sales

Job description

ServiceNow, Inc. is seeking a CRM Account Executive to drive market success of our CRM suite.

You will own end-to-end sales across a substantial portion of the sales cycle, engage with assigned accounts, and partner with virtual teams to deliver value to customers. You will build executive relationships with CIOs, CFOs, and other leaders, develop a regional sales plan, qualify opportunities, and lead CRM demonstrations.