Senior CRM Enterprise Account Exec – AI-Driven, EMEA

ServiceNow; Staines-upon-Thames; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

ServiceNow in the United Kingdom is seeking an experienced CRM Account Executive to lead market success for its CRM suite. You will engage assigned accounts and drive new business and pipeline across a major portion of the sales cycle, managing executive relationships with a focus on delivering outcomes.

You will work with cross-functional teams to showcase CRM products, orchestrate demonstrations, and build strategic roadmaps that expand revenue and strengthen customer engagement across

Qualifications

• Deep experience in an Account Executive role within CRM, CX, or related enterprise software.
• Understanding of CRM/CX/CSM business processes and how to map them to technology.
• Experience leading virtual or matrixed teams across sales organizations.
• Ability to understand broad IT needs and translate them into solutions.
• 7+ years of sales experience in complex software/ platform solutions.
• Experience integrating AI into workflows and decision-making.

Responsibilities

• Oversee worldwide development of assigned accounts and deployment of territory resources.
• Develop a sales strategy with a target prospect list and a regional sales plan for your assigned account and/or territory.
• Build relationships with multiple C-suite personas across CRM products and solutions.
• Lead executive discussions and deliver demonstrations with Solution Consulting.
• Collaborate with Solution Consulting to present CRM offerings to prospects and customers.
• Own CRM opportunities and drive revenue in collaboration with core sales teams.

Skills

Account Executive experience

CRM/CX/CSM domain knowledge

Executive relationship management

Leadership of virtual teams

Sales in complex software

AI integration in business processes

Job description

ServiceNow in the United Kingdom is seeking an experienced CRM Account Executive to lead market success for its CRM suite. You will engage assigned accounts and drive new business and pipeline across a major portion of the sales cycle, managing executive relationships with a focus on delivering outcomes.

You will work with cross-functional teams to showcase CRM products, orchestrate demonstrations, and build strategic roadmaps that expand revenue and strengthen customer engagement across