Senior CRM & CPQ Sales Executive (Remote)

ServiceNow; United Kingdom; Remote; GBP 95,000 - 145,000; Full time

Job summary

ServiceNow is seeking a Senior CRM Sales Specialist, CPQ, to drive the market success of CPQ and CRM Sales solutions alongside our leading Service Management platform. You will lead the full sales cycle, align capabilities with account priorities, and collaborate with cross-functional teams to deliver compelling value stories for executives.

You will engage in discovery, craft business cases, and coach teams to position workflow automation within the broader selling motion, adapting to territory

Qualifications

• Deep experience in specialist sales, preferably within a CRM / CPQ/ Customer engagement/Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
• 8+ years of sales experience within complex software or platform solutions, selling CPQ, CRM, or Revenue/Sales Operations-related solutions
• An understanding of the CRM, CX, CSM, or CPQ solution-related business processes
• Technical fluency to be able to present, demo and lead credible discovery, value positioning, and use case identification with executives, ServiceNow sellers, and CRM leaders.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Able to thrive in a fast paced, growing, deadline driven environment
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Excellent communication and polished presentation skills

Responsibilities

• Lead the full CPQ/CRM sales cycle, including qualification, demonstrations, business case development and negotiation
• Partner with Solution Consulting, Product and GTM teams to align CPQ/CRM capabilities with account priorities
• Lead discovery with customers to understand quoting challenges, product complexity, and approval workflows
• Provide strategic input during account planning by identifying CPQ, quoting automation, or CRM workflow modernization use cases
• Quantify business impact, efficiency gains and AI-powered selling outcomes in account strategy
• Coach AEs, BDRs, and account teams on CPQ/CRM opportunity triggers and value messaging
• Define roadmap alignment and ensure product fit, capability validation and competitive positioning
• Customize time to territory needs and celebrate wins across the organization

Job description

ServiceNow is seeking a Senior CRM Sales Specialist, CPQ, to drive the market success of CPQ and CRM Sales solutions alongside our leading Service Management platform. You will lead the full sales cycle, align capabilities with account priorities, and collaborate with cross-functional teams to deliver compelling value stories for executives.

You will engage in discovery, craft business cases, and coach teams to position workflow automation within the broader selling motion, adapting to territory