CRM Account Executive - Drive Enterprise CRM Growth (EMEA)

ServiceNow; Staines-upon-Thames; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

ServiceNow is seeking an accomplished CRM Account Executive to drive the market success of our CRM suite across large accounts. You will engage C-suite stakeholders, craft territory strategies, and collaborate with Solution Consulting to showcase capabilities and drive revenue.

You will lead cross-functional teams, manage opportunities end-to-end, and travel up to 50% to advance deals and customer engagements. Fluency in English is required.

Qualifications

• Deep experience in an Account Executive role, preferably CRM/CX/CSM domains.
• Understanding of CRM, CX, or CSM processes in large enterprises.
• Experience leading virtual or matrixed teams.

Responsibilities

• Oversee market success of ServiceNow's CRM suite across assigned accounts.
• Develop sales strategy and territory plan with executive engagement.
• Lead executive discussions with multiple C-suite personas (CFO, CIO, COO, CDO).
• Collaborate with Solution Consulting and extended teams to deliver demonstrations.
• Own CRM opportunities and drive revenue with Core Sales and other ServiceNow areas.
• Present CRM offerings to prospects, customers, and at industry events.

Skills

CRM sales

Executive relations

Stakeholder mgmt

Team leadership

AI in workflows

Complex software sales

C-suite outreach

Negotiation

Communication skills

Education

Bachelor's degree required

Tools

CRM systems

Job description

ServiceNow is seeking an accomplished CRM Account Executive to drive the market success of our CRM suite across large accounts. You will engage C-suite stakeholders, craft territory strategies, and collaborate with Solution Consulting to showcase capabilities and drive revenue.

You will lead cross-functional teams, manage opportunities end-to-end, and travel up to 50% to advance deals and customer engagements. Fluency in English is required.