Strategic CRM Account Executive – EMEA (Flexible)

ServiceNow; Borough of Spelthorne; On-site; GBP 70,000 - 110,000; Full time

Job summary

ServiceNow is seeking a CRM Account Executive to oversee market success of our CRM suite in the EMEA region. You will engage with assigned accounts, drive new business, and manage end-to-end sales cycles with cross-functional teams.

The role requires 7+ years of complex software sales, strong C-suite engagement, and the ability to travel up to 50%; you will lead strategic initiatives and deliver compelling CRM demonstrations.

Qualifications

• Deep experience in an Account Executive role within complex software or platform solutions.
• Understanding CRM/CX/CSM processes.
• Experience leading virtual or matrixed teams.
• 7+ years of sales experience in complex software.
• Ability to establish trusted relationships with clients and teams.
• Ability to produce new business, negotiate deals, and maintain C-Level relationships.
• Excellent communication and presentation skills.
• Regional travel required up to 50%.

Responsibilities

• Oversee market success of ServiceNow's CRM suite; lead and pipeline development.
• Develop a sales strategy in the allocated territory with a target prospect list and regional plan.
• Develop relationships with multiple C-suite personas across CRM products and solutions.
• Arrange and conduct initial executive discussions and position meetings.
• Collaborate with Solution Consulting to deliver CRM demonstrations and value.
• Build a clear roadmap and capabilities to deliver outstanding customer experience.
• Be the trusted advisor on Customer Engagement & Operations roadmap for ServiceNow CRM.
• Own CRM opportunities; collaborate with Core Sales and other ServiceNow areas to deliver outcomes.
• Present CRM offering to prospects, customers, partners, and at industry events.
• Articulate customer success strategies to streamline Platform presentations.

Skills

Account Executive

CRM experience

Cx/CX

Solution selling

C-level relationships

Job description

ServiceNow is seeking a CRM Account Executive to oversee market success of our CRM suite in the EMEA region. You will engage with assigned accounts, drive new business, and manage end-to-end sales cycles with cross-functional teams.

The role requires 7+ years of complex software sales, strong C-suite engagement, and the ability to travel up to 50%; you will lead strategic initiatives and deliver compelling CRM demonstrations.