Senior Documentation Officer

Bank of America; Chester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global financial institution is seeking a Senior Documentation Officer in Chester. This role supports corporate clients with documentation for legal entities and involves managing anti-money laundering (AML) documentation. Ideal candidates will have a keen attention to detail and experience liaising with clients. The position offers extensive benefits, including private healthcare and flexible options tailored to employee needs, ensuring a supportive work environment.

Benefits

Private healthcare

Competitive pension plan

20 days of backup childcare

Flexible benefits options

Access to emotional wellbeing helpline

Charity donation matching

Arts & Culture corporate membership

Volunteering opportunities

Qualifications

• Experience managing stakeholders of all seniorities.
• Previous experience liaising with clients and customers.

Responsibilities

• Manage the collection and review of AML and legal documentation.
• Work with business partners to communicate documentation requirements.
• Attend client calls to ensure understanding of documentation requirements.
• Update stakeholders on the onboarding process and any challenges.

Skills

Attention to detail

Client liaison experience

Stakeholder management

Effective communication

Job description

Job Description

Job Title: Senior Documentation Officer

Corporate Title: Assistant Vice President

Location: Chester

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faced approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview: Chester

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far‑reaching global career for a world‑renowned organization, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description

This job is responsible for supporting corporate clients with the documentation required to complete maintenance functions of existing legal entities. Key responsibilities include providing the client and/or business partners with ongoing support by attending calls when required to assist with completing documentation requirements to meet the laws, rules and regulations across multiple jurisdictions. Job expectations include supporting the collection of legal and Anti‑Money Laundering (AML) documentation to streamline client interaction and ease of maintenance functions.

Responsibilities

• You will manage the collection and review of AML and legal documentation for existing client relationships.
• You will work with business partners to communicate documentation requirements and address any necessary rework.
• You will attend client calls when required to walk through documentation requirements to ensure client understanding.
• You will update stakeholders on the onboarding process and highlight any challenges or delays.

What we are looking for

• You will have a keen attention to detail.
• You will have previous experience liaising with clients and customers.
• You will have experience managing stakeholders of all seniorities.
• You will have effective written and oral communication.

Skills that will help (optional)

• Ability to read Italian.
• Previous experience with cash management or client onboarding documentation will be advantageous.
• The ability to manage multiple ongoing projects and prioritise work effectively will be advantageous.

Benefits of working at Bank of America

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of back‑up childcare including virtual tutoring and 20 days of back‑up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Use of a flex fund to use towards benefits.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organization understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind‑set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio‑economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.