Senior Director, Professional Services GTM

NTT America, Inc.; City Of London; Remote; GBP 89,000 - 120,000; Full time

Job summary

A global business innovator is seeking a visionary leader for Professional Services in London. This role focuses on transforming service delivery models for growth and profitability while leveraging digital technology. Candidates should have over 15 years of experience in Professional Services and a proven ability to lead complex initiatives effectively. The position supports remote working and offers opportunities to drive significant organizational change.

Benefits

Global Top Employer benefits

Diversity and inclusion culture

Investment in R&D for innovation

Qualifications

• 15+ years experience in Professional Services with leadership in complex global initiatives.
• Strong background in business transformation and operational efficiency.
• Proven delivery of digital solutions and familiarity with Agile methodologies.

Responsibilities

• Develop and execute strategy for Professional Services transformation.
• Drive performance metrics including order intake and profitability.
• Lead grooming of global PS methodologies and frameworks.

Skills

Leadership

Cross-functional collaboration

Strategic planning

Change management

Client relationship management

Job description

Role Overview

The successful candidate will define and enable a world-class portfolio of Professional Services, driving growth into high-value services and increase the successful pursuit of global opportunities and embedding hybrid delivery models as a key competitive differentiator. This role requires a visionary yet pragmatic leader who can deliver measurable business outcomes while driving cross-functional alignment.

Key Responsibilities

• Strategic Growth Leadership: Develop and execute a global strategy to transform Professional Services from a legacy, hardware-attached model into a high-impact, IP-driven services business, aligned with the next wave of digital transformation.

• Portfolio Innovation: Design and operationalize a services portfolio that capitalizes on software-defined, API-led, AI-enabled, and zero-touch delivery models, ensuring market relevance and competitive differentiation.

• Revenue & Profitability Accountability: Own and drive key performance metrics including order intake (bookings) and as-sold profitability (margin performance), with a focus on accelerating growth and efficiency in the pre-sales channels.

• Operational Excellence: Partner with Global Delivery and Operational leadership to streamline onboarding, accelerate time-to-value, and implement automation strategies that reduce cost and improve customer outcomes.

• Business Integration: Enable seamless integration with Technology Consulting, Support, and Adoption Services to deliver end-to-end Lifecycle Services, maximizing cross-sell and up-sell opportunities.

• Organizational Transformation: Shape and evolve the Target Operating Model to reflect market needs and build the requisite skills and teams.

• Thought Leadership: Serve as an industry advocate, continually scanning market trends to anticipate shifts in customer needs, emerging technologies, and the evolving vendor ecosystem. Participates in industry forums, promote NTT DATA as thought leader.

• Sales Enablement: Clearly articulate the Professional Services and Technology Solutions value proposition to internal Sales and Solutioning teams, and to external clients and partners at all levels of the business.

In this position you will be required to:

• Define and execute a pragmatic transformation roadmap to shift Professional Services from product-attached to platform-driven, recurring revenue models.

• Develop and evolve proprietary intellectual property and commercial models to accelerate deal velocity and improved margins.

• Identify and drive high-impact growth initiatives in partnership with regional and focus country leaders.

• Serve as the Group-level escalation point for critical Professional Services matters.

• Support regional bookings, growth performance and execution of business targets.

• Own global PS methodologies, frameworks, tools, and ensure consistent adoption across the organization.

• Lead a global Community of Practice focused on winning culture and PS excellence.

• Champion talent growth and promote NTT DATA as a Global Top Employer.

• Inspire and align a high-performing global PS leadership team around strategy, performance, and shared success.

Work experience required

• 15+ years of progressive experience in Professional Services, with a strong background in leading complex, cross-functional initiatives across global and matrixed organizations.

• Demonstrated success in establishing and scaling strategic business functions such as Centres of Excellence, Program Management Offices (PMOs), Product Operations, or New Product Development frameworks within enterprise environments.

• Extensive experience leading large-scale, multinational programs that drive enterprise-wide transformation, with a focus on operational efficiency, business agility, and customer value.

• Strong understanding of Organizational Change Management (OCM) principles, with practical experience embedding OCM strategies into business transformation initiatives.

• Proven track record in the successful delivery of digital and technology-enabled solutions, with familiarity in Agile methodologies, DevOps, and iterative delivery frameworks.

• Established credibility in client-facing roles, with a history of building trusted relationships, ensuring client success, and driving long-term partnership value.

Workplace type

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.