Senior Digital Specialist

Velindre University NHS Trust; Nantgarw; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in the United Kingdom is seeking a Senior Digital Specialist to provide technical support within a dynamic Digital Services team. The full-time role involves working on-site across multiple locations, delivering first-class customer service for staff and client devices. Candidates should possess advanced IT skills and relevant experience within an NHS or similar IT setting. Join a committed organization that strives for excellence and innovative healthcare solutions.

Qualifications

• Experience supporting desktop and laptop hardware/software.
• Knowledge of Microsoft client operating systems and software.
• Experience with NHS IT systems.

Responsibilities

• Respond to tickets using Service Desk software.
• Provide technical support to users.
• Manage IT device troubleshooting and repairs.

Skills

Technical support skills

Advanced IT skills

Organisational skills

Education

Qualified to UK based degree level

ECDL or equivalent

Microsoft Certification (MTA, MCSA, MCSE)

ITIL v3

Tools

Microsoft Windows

MS Office

MS Server

Cisco LAN/WAN solutions

Job description

This post is Fixed/Secondment for up to 21 months to 6th of October 2027, to meet the needs of the service.

If you are interested applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An opportunity for a Senior Digital Specialist has arisen within the Digital Services Infrastructure team at Velindre University NHS Trust. The role will be a full time on-site position, equally supporting Velindre Cancer Centre in Whitchurch, Cardiff and the Welsh Blood Service at Talbot Green and will be based at both sites.

The Digital Services team is a fast-paced environment with over 17,000 calls logged in the past twelve months. The successful candidate will be able to work under pressure and tight timescales whilst providing first class customer service for 1,800 staff and 2,500 client devices.

You will have a passion for innovation, a keen interest in advancing technology and will want to develop current IT support skills.

English and/or Welsh speakers are equally welcome to apply

Main duties of the job

The candidate will require technical experience, supporting users with applications and devices. You must demonstrate experience working within IT on your application form which is essential for this role. The post holder will:

• Work using Service Desk software to respond to tickets escalated from the Digital Service Desk team
• Update Support tickets with updates and resolutions
• Be able to prioritise tickets which are logged by users
• Be able to build and fix IT devices and peripherals in a timely manner
• Work alongside other Digital Services support staff
• Have experience in an UK IT setting, which will be essential for this role, preferably in a healthcare setting
• Have UK based experience providing support for Microsoft Windows and Office 365 applications

About us

Here atVelindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in ourcutting-edgeVelindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.

Formed in 1994, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more https://velindre.nhs.wales/

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications & Knowledge

• Qualified to UK based degree level or with UK based equivalent experience.
• Relevant knowledge of Microsoft client operating systems and desktop software
• ECDL or equivalent
• Microsoft Certified (MTA, MCSA, MCSE)
• ITIL v3
• Relevant knowledge of Microsoft server configuration, hardware and software, network security, domain and active directory structures
• Relevant knowledge of LAN and WAN infrastructure, network protocols and support issues
• NHS IT systems and requirements
• Principles of good web design

Experience

• Experience supporting desktop and laptop hardware / software
• Troubleshooting and resolving IT systems and end user hardware and software issues
• Windows 7 and above
• MS Office 2010 and above
• MS Server 2008R2 and above
• MS Hyper-V and Virtual Environments
• Software and systems administration tools
• Cisco LAN/WAN solutions
• Understanding of risk management
• Working within a quality driven environment
• Use of WordPress (or equivalent CMS) for the design and publication of web content.

Skills

• Ability to make judgements involving a complex range of facts or situations, which require analysis or comparison of a range of options
• Excellent organisational and planning skills
• Advanced IT skills
• Demonstrate ability to find faults efficiently, think laterally, and work logically and methodically towards a resolution
• Experience of LAMP stack (Linux, Apache, MySQL, PHP) environment administration / maintenance
• Experience of IIS/MSSQL.

Other

• Able to travel independently of public transport
• Willing to work different shift patterns and/or extended hours

Aptitude and Abilities

• Ability to make judgements involving a complex range of facts or situations, which require analysis or comparison of a range of options
• Excellent organisational and planning skills
• Advanced IT skills
• Demonstrate ability to find faults efficiently, think laterally, and work logically and methodically towards a resolution.
• Experience of LAMP stack (Linux, Apache, MySQL, PHP) environment administration / maintenance.
• Experience of IIS/MSSQL.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.