Senior Digital Business Analyst - Insurance

Synergis Strategic Resourcing; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A growing insurance organization in the UK seeks a Senior Business Analyst to support digital and technology initiatives in underwriting. This role requires strong business analysis skills, translation of business needs into solutions, and collaboration with cross-functional teams. Candidates should have experience in the insurance sector, agile methodologies, and excellent communication abilities. The position balances strategic leadership with hands-on execution in a dynamic environment.

Qualifications

• Proven experience as a Business Analyst in insurance.
• Strong understanding of claims processes and commercial insurance.
• Experience with agile methodologies like Scrum or Kanban.

Responsibilities

• Lead workshops to gather requirements with stakeholders.
• Analyze business needs and articulate project requirements.
• Support backlog management and prioritize tasks for delivery teams.

Skills

Business Analyst experience

Understanding of commercial insurance

Agile delivery models experience

Exposure to insurance technology platforms

Client-facing experience

Excellent communication skills

Job description

Role Details

• Location: UK (home and office-based working)
• Sector: Insurance
• Function: Digital & Technology

The Role

Senior business analysis role supporting digital and technology initiatives across underwriting within a growing insurance organisation. This role acts as the bridge between underwriting, operations, and technology teams, translating business needs into viable digital and operational solutions that support the future of the underwriting business.

This position sits within Mission's UK and Europe Digital and Technology team, providing hands-on business analysis support to underwriting teams through the delivery of digital, technology, and operational change.

Reporting to the Programme Lead, you will identify and analyse business challenges, design practical solutions, and support the delivery of technology changes to ensure the business is ready to adopt and operate new systems and processes.

You will work closely with underwriting, technology, and delivery teams in a fast-paced, start-up environment, with responsibility spanning requirements definition, backlog support, stakeholder engagement, and solution validation.

The role requires strong technical awareness and the ability to collaborate closely with engineering teams, including participation in software configuration activities where required.

Key Responsibilities

• Lead and facilitate workshops and requirement-gathering sessions with business stakeholders
• Conduct detailed analysis using appropriate techniques to define and articulate requirements
• Translate business requirements into clear inputs for development and delivery teams
• Support the Product Owner with backlog management, prioritisation, and value definition
• Facilitate continuous collaboration with agile delivery teams to support changing needs
• Analyse trends and synthesise insights to inform recommendations and the technology roadmap
• Build strong relationships with internal and external stakeholders as a trusted advisor
• Support testing activities related to software deployments and updates
• Maintain continuous engagement with end users to ensure solutions remain relevant

About You

This role suits an experienced Business Analyst with a strong background in insurance and digital change. You are comfortable operating in a start-up environment, working hands-on across IT, operations, and underwriting teams. You bring a pragmatic, delivery-focused mindset and are confident engaging with stakeholders at all levels. You are self-motivated, organised, and able to work independently while collaborating effectively within cross-functional teams.

Experience & Skills

• Proven Business Analyst experience within insurance environments
• Strong understanding of commercial insurance and claims processes
• Experience working within agile delivery models (e.g. Scrum, Kanban, SAFe)
• Exposure to insurance technology platforms, including policy or programme administration systems
• Experience supporting software implementations and technology change
• Client‑facing experience and strong facilitation skills
• Excellent written and verbal communication skills

Next Steps

Further details are available on application for candidates interested in senior digital business analysis roles within insurance and technology‑driven environments.