Senior Desktop Support Engineer – 2nd Line IT

Together Limited; Cheadle; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Based on site in Cheadle (SK8 3GW) - 5

26 days holiday + birthday day off

Private medical insurance

Life assurance

Pension matching

Health cash plan

Gym access

Travel season ticket loans

Bar/restaurant discounts

Job summary

Together Limited is seeking an experienced Desktop Support Engineer to join our Service Desk in Cheadle. You will provide technical support across the business, diagnose incidents, handle service requests, maintain records and help improve processes in an ITIL-aligned environment.

This role requires a proven track record in 2nd line desktop support, strong problem-solving skills, and hands-on experience with Windows servers, AD, Intune, MECM, and VPN.

Qualifications

• Proven experience in a Desktop Support / 2nd line Role.
• Excellent problem-solving skills with ability to deliver to tight timescales and changing priorities.
• Experience of working in an ITIL aligned environment.
• Established track record of providing advanced technical support and configuration of desktop software and hardware including connectivity issues.
• Proven ability to create clear and comprehensive testing and technical documentation.
• Technical experience that includes Windows Server 2012R2–2022, AD, GP, DNS, DHCP, Exchange Online; Windows 11; VPN; RDS.
• Knowledge of Microsoft Intune and Autopilot; MECM; Microsoft 365.
• Understanding of RBAC, backups (Evault/Rubrik), and Apple Mac management.

Responsibilities

• Provide proactive desktop support across the business including incidents, service requests and queries via phone, email, remote and face-to-face.
• Own incidents from start to finish, prioritise queues to meet SLAs, and maintain accurate ticket records.
• Support onboarding/offboarding and role-based access management; contribute to knowledge articles and team training.
• Assist IT projects and deployment of new tech, and suggest improvements to services and processes.

Skills

2nd line desktop support

ITIL awareness

Problem solving

Documentation

Mentoring

Tools

MECM

VMware

Intune

Autopilot

Windows Server 2012-2022

Active Directory

Group Policy

DNS

DHCP

Exchange Online

Windows 11

VPN

Remote Desktop Services

Sophos Central/File Vault

Evault/Rubrik

Apple iOS support

PowerShell

Job description

Together Limited is seeking an experienced Desktop Support Engineer to join our Service Desk in Cheadle. You will provide technical support across the business, diagnose incidents, handle service requests, maintain records and help improve processes in an ITIL-aligned environment.

This role requires a proven track record in 2nd line desktop support, strong problem-solving skills, and hands-on experience with Windows servers, AD, Intune, MECM, and VPN.