Desktop Support Engineer – 2nd Line IT Helpdesk

SmartRecruiters, Inc.; Cheadle; À distance; GBP 32 000 - 42 000; Plein temps

Résumé du poste

Together is seeking a Desktop Support Engineer to join the Service Desk, providing proactive IT support across the business from our office in Cheadle. You will handle incidents via phone, email, and on-site interactions, manage the support queue, and maintain accurate records while collaborating with IT teams to improve services.

The role emphasizes ITIL alignment, knowledge sharing, and contributing to projects, with focus on secure, reliable endpoint support and RBAC-aware administration.

Qualifications

• Proven experience in a Desktop Support / 2nd line role.
• Experience in an ITIL aligned environment.
• Advanced technical support for desktop software and hardware.
• Experience with Windows Server, AD, DNS, DHCP, Exchange Online.
• Knowledge of MECM, VMware, Intune and Autopilot.

Responsabilités

• Provide desktop support across the business and resolve incidents.
• Manage service requests, SLAs and keep ticket records up to date.
• Support onboarding, offboarding and RBAC processes.
• Mentor colleagues and help create knowledge articles.
• Assist IT projects and deploy new technologies.
• Investigate recurring issues and perform root cause analysis.

Connaissances

Desktop support

ITIL knowledge

Problem solving

RBAC understanding

VMware

Intune/Autopilot

PowerShell

Microsoft 365

Outils

MECM

VMware

Microsoft Intune

Autopilot

Time Capsule backups

Description du poste

Together is seeking a Desktop Support Engineer to join the Service Desk, providing proactive IT support across the business from our office in Cheadle. You will handle incidents via phone, email, and on-site interactions, manage the support queue, and maintain accurate records while collaborating with IT teams to improve services.

The role emphasizes ITIL alignment, knowledge sharing, and contributing to projects, with focus on secure, reliable endpoint support and RBAC-aware administration.