IT Desktop Support Engineer - 2nd Line Support

W Talent; Market Deeping; On-site; USD 33,593 - 60,467; Full time

Job summary

An established industry player is seeking a 2nd Line IT Support Engineer to join their dynamic team in Market Deeping. This role offers a fantastic opportunity to provide comprehensive technology support while expanding your skills in various technologies. You'll be involved in desktop, network, and server support, and have the chance to work with virtualization technologies and Office 365. If you're passionate about IT and eager to grow in a supportive environment, this position is perfect for you. Join a team that values your contributions and fosters professional development.

Qualifications

• Strong knowledge of Windows server and Office 365 required.
• Experience with networking technologies and backup solutions is essential.

Responsibilities

• Provide core technology support across desktop, network, and server environments.
• Troubleshoot and resolve issues with virtualization technologies and Office 365.

Skills

Windows Server (2016, 2019, 2022)

Microsoft Active Directory

Networking Technologies

Backup Solutions Management

Office 365

Azure

Troubleshooting Skills

VMware Administration

Hyper-V Administration

VOIP Provisioning

PowerShell

Communication Skills

Time Management

Documentation Skills

Clean UK Driving Licence

Job description

W Talent Market Deeping, England, United Kingdom

Position: 2nd Line IT Support Engineer

This is a great opportunity to join a team and provide broad, core technology support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set.

The role is very diverse, so the applicant must be confident in desktop, network and server support, virtualization technologies as well as Office 365.

This role is based on-site, Monday to Friday, so you will need to live within a commutable distance to Market Deeping.

Base Pay Range

This range is provided by W Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Required Skills

• Strong knowledge of Windows server (2016, 2019, and 2022)
• Microsoft Active Directory and Exchange experience
• Knowledge of networking technologies including VLANs, routing protocols, VPNs, firewalls, DHCP, DNS, and switch configuration
• Experience and understanding of backup solutions and day-to-day management
• Office 365 and Azure experience including exchange online setup, SharePoint data structure
• Logical and methodical troubleshooting skills
• Administration of VMware and Hyper-V platforms
• Experience in provisioning VOIP devices
• PowerShell knowledge especially around Office 365 and Azure
• Strong ability to communicate well with others
• Good timekeeping and self-management skills
• Ability to work on your own initiative and to tight deadlines
• Able to create detailed documentation
• Clean UK Driving licence

Basic understanding of Microsoft SQL

Website coding and troubleshooting

Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting and Staffing and Recruiting