Senior Desktop Support Engineer | ITIL 2nd Line

Together

Cheadle

On-site

GBP 42,000 - 54,000

Full time

17 hours ago

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Benefits offered by this job

26 days holiday + birthday day off + 3

Group bonuses

Company bonus scheme

Life assurance and critical illness

Travel season ticket loans

Ride to work

Gym access

Discounts at local bars/restaurants

On-site amenities

Job summary

Together is recruiting an experienced Desktop Support Engineer to join our Service Desk in Cheadle. You will resolve incidents, handle service requests, and provide technical guidance across the business, supporting colleagues via multiple channels.

You will own incidents end-to-end, manage queues to meet SLAs, and maintain asset and license records. Strong ITIL experience and PowerShell scripting are advantageous as you help drive improvements and knowledge sharing.

Qualifications

Proven experience in a Desktop Support / 2nd line role.
Excellent problem-solving skills with ability to deliver to tight timescales and changing priorities.
Experience in an ITIL aligned environment.
Advanced technical support and configuration of desktop software and hardware including connectivity issues.
Ability to create clear testing and technical documentation.

Responsibilities

Provide technical support to colleagues via phone, email, remote support and face-to-face interactions.
Take ownership of incidents from start to finish and manage the support queue to meet SLAs.
Maintain ticket records, manage IT assets and licences, support onboarding/offboarding and RBAC processes.
Mentor colleagues and create knowledge articles to improve team effectiveness.
Contribute to IT projects and deployment of new technologies while improving services and colleague experience.