Senior Desktop Support Engineer | ITIL 2nd Line

Together; Cheadle; Vor Ort; GBP 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

26 days holiday + birthday day off + 3

Group bonuses

Company bonus scheme

Life assurance and critical illness

Travel season ticket loans

Ride to work

Gym access

Discounts at local bars/restaurants

On-site amenities

Zusammenfassung

Together is recruiting an experienced Desktop Support Engineer to join our Service Desk in Cheadle. You will resolve incidents, handle service requests, and provide technical guidance across the business, supporting colleagues via multiple channels.

You will own incidents end-to-end, manage queues to meet SLAs, and maintain asset and license records. Strong ITIL experience and PowerShell scripting are advantageous as you help drive improvements and knowledge sharing.

Qualifikationen

• Proven experience in a Desktop Support / 2nd line role.
• Excellent problem-solving skills with ability to deliver to tight timescales and changing priorities.
• Experience in an ITIL aligned environment.
• Advanced technical support and configuration of desktop software and hardware including connectivity issues.
• Ability to create clear testing and technical documentation.

Aufgaben

• Provide technical support to colleagues via phone, email, remote support and face-to-face interactions.
• Take ownership of incidents from start to finish and manage the support queue to meet SLAs.
• Maintain ticket records, manage IT assets and licences, support onboarding/offboarding and RBAC processes.
• Mentor colleagues and create knowledge articles to improve team effectiveness.
• Contribute to IT projects and deployment of new technologies while improving services and colleague experience.

Kenntnisse

Desktop Support

2nd line support

Problem solving

ITIL knowledge

Documentation

RBAC

PowerShell

Tools

Windows Server 2012 r2–2022

Active Directory

Group Policy

DNS

DHCP

Exchange Online

Windows 11

VPN

Remote Desktop Services

MECM

VMware

Intune

Autopilot

Microsoft 365

Encryption software

Jobbeschreibung

Together is recruiting an experienced Desktop Support Engineer to join our Service Desk in Cheadle. You will resolve incidents, handle service requests, and provide technical guidance across the business, supporting colleagues via multiple channels.

You will own incidents end-to-end, manage queues to meet SLAs, and maintain asset and license records. Strong ITIL experience and PowerShell scripting are advantageous as you help drive improvements and knowledge sharing.