Senior Delivery Leader, Professional Services

Zendesk; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading customer service solutions provider in Greater London is seeking an experienced Delivery Manager to lead their delivery team. In this role, you will oversee the staffing and performance of services consultants and technical architects, ensuring high-quality project delivery. The ideal candidate will have over 6 years of experience in professional services, strong leadership skills, and an excellent command of English, with a plus for proficiency in German or French. This position offers a flexible hybrid working model, requiring just one day a week in the office.

Benefits

Flexible working model

Opportunities for professional development

Qualifications

• Minimum of 6+ years’ experience in consulting or professional services.
• Strong knowledge of project methodologies and continuous improvement practices.
• Proven leadership experience in managing delivery teams.

Responsibilities

• Lead staffing and allocation of team members across projects.
• Manage performance and coaching for team members.
• Ensure alignment with company objectives.

Skills

Leadership

Problem-solving

Communication skills

Project methodologies

Business acumen

Education

Bachelor's degree in Business, IT, Engineering, or related field

Job description

A leading customer service solutions provider in Greater London is seeking an experienced Delivery Manager to lead their delivery team. In this role, you will oversee the staffing and performance of services consultants and technical architects, ensuring high-quality project delivery. The ideal candidate will have over 6 years of experience in professional services, strong leadership skills, and an excellent command of English, with a plus for proficiency in German or French. This position offers a flexible hybrid working model, requiring just one day a week in the office.