Senior Data Scientist - CSAT & Quality Analytics (Hybrid)

Mackin Talent; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A recruitment agency seeks an experienced Data Scientist in London for a 12-month hybrid contract. In this role, you will employ data analytics and statistical rigor to shape frameworks that improve customer support quality. The ideal candidate will have over 5 years of experience and proficiency in Python, R, and SQL, alongside strong collaboration skills. Join a dynamic team focused on enhancing customer experience through data-driven insights, while enjoying a hybrid working setup.

Benefits

Healthcare contribution

Company pension scheme

Work laptop and phone

25 days annual leave plus paid bank holidays

Career progression potential

Qualifications

• 5+ years of experience in Data Science or a similar analytical role.
• Strong proficiency in relevant programming languages and tools.
• Expertise in statistical analysis, modeling, and data visualization.

Responsibilities

• Design and validate metrics to reflect customer support performance.
• Develop models and strategies to improve support quality.
• Build sampling methodologies and ensure data integrity.
• Partner with teams to define success metrics.
• Analyze datasets to provide insights.

Skills

Python

R

SQL

Statistical analysis

Data visualization

Collaboration skills

Education

Bachelor’s degree or higher in Computer Science, Statistics, Mathematics, or a related field

Tools

Modern data analysis tools

Job description

A recruitment agency seeks an experienced Data Scientist in London for a 12-month hybrid contract. In this role, you will employ data analytics and statistical rigor to shape frameworks that improve customer support quality. The ideal candidate will have over 5 years of experience and proficiency in Python, R, and SQL, alongside strong collaboration skills. Join a dynamic team focused on enhancing customer experience through data-driven insights, while enjoying a hybrid working setup.