Senior Customer Success Manager

Jobgether; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A talent matching platform is seeking a Senior Customer Success Manager in the United Kingdom. This role focuses on building strong relationships with enterprise clients while guiding them through their customer journey. The ideal candidate will have 5-6+ years of client-facing experience and a proven track record managing strategic accounts. This position offers a hybrid working model, competitive salary, and various employee benefits, including comprehensive healthcare and performance-based incentives.

Benefits

Competitive salary with performance-based incentives

Hybrid working model

Comprehensive healthcare and wellness programs

Paid parental leave (14+ weeks)

Career development opportunities

Qualifications

• 5–6+ years of client-facing experience in a Customer Success or similar account management role.
• Proven ability to manage enterprise or strategic accounts and deliver measurable results.
• Experience implementing SaaS solutions and familiarity with CS technologies.

Responsibilities

• Build and maintain relationships with customer stakeholders as a trusted advisor.
• Guide customers in adopting solutions effectively and provide best-practice recommendations.
• Monitor adoption metrics and propose growth opportunities within assigned accounts.

Skills

Client-facing experience

Interpersonal communication skills

Strategic thinking

Problem-solving aptitude

Customer-focused mindset

Education

BA/BS degree in relevant field

Tools

Salesforce

Gainsight

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in the United Kingdom.

This role is perfect for a proactive and strategic customer advocate who thrives on building strong relationships with enterprise clients. You will be responsible for guiding a portfolio of key customers through their journey, ensuring they derive maximum value from the solutions provided. Acting as a trusted advisor, you will partner with Sales, Product, and Engineering teams to drive adoption, retention, and growth. The role requires a mix of strategic thinking, technical understanding, and excellent communication skills. You will influence decision-making at the executive level while ensuring customer satisfaction and alignment with business objectives. This position offers a hybrid working environment with opportunities to collaborate closely across teams and geographies.

Accountabilities

• Build and maintain strong relationships with customer stakeholders, including executive sponsors, acting as a trusted advisor throughout the customer lifecycle.
• Guide customers in adopting solutions effectively and provide best-practice recommendations to achieve business objectives.
• Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services to address customer needs and ensure a seamless experience.
• Monitor adoption metrics, proactively identify risks, and propose growth opportunities within assigned accounts.
• Manage escalations, providing timely responses and coordinating resources to resolve critical issues.
• Deliver business reviews, communicate ROI, and align customer strategies with product capabilities.
• Advocate for customer requirements internally to support product development and enhancements.

Requirements

• BA/BS degree in a relevant field; additional certifications in customer success or technology preferred.
• 5–6+ years of client-facing experience in a Customer Success or similar account management role.
• Proven ability to manage enterprise or strategic accounts and deliver measurable results.
• Strong interpersonal and communication skills, capable of engaging with stakeholders at all levels, including C-suite.
• Experience implementing SaaS solutions and familiarity with CS technologies such as Salesforce, Gainsight, or equivalent platforms.
• Strategic thinker with problem-solving aptitude and the ability to work independently in a fast-paced, high-growth environment.
• Demonstrated empathy, customer-focused mindset, and ability to handle escalations calmly and effectively.
• Willingness to travel (estimated 10–20%) and collaborate in a hybrid office setting.

Benefits

• Competitive salary with performance-based incentives.
• Hybrid working model with flexibility for in-office collaboration.
• Comprehensive healthcare and wellness programs.
• Paid parental leave (14+ weeks) and retirement account support.
• Equity participation via RSUs and annual performance bonuses.
• Career development opportunities including certification support and learning programs.
• Dynamic, inclusive, and collaborative team culture that prioritizes employee growth and engagement.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Thank you for your interest!